Your role is to develop a strategy for the housing management function that ensures the Association delivers high quality and cost efficient housing management services, meeting the housing needs of tenants, owner-occupiers and other customers. You will develop and implement Association policies, ensuring legal requirements, regulatory compliance and best practice is achieved. Strong leadership is critical to this role and your experience should include the ability to support and develop your team to maximise commitment to continuous improvement and excellent performance, leading to high levels of customer satisfaction.