Maintenance Officer

Hours: Full Time (35 hours per week), agile working mainly 9am - 5pm, Monday - Friday.

Do you have a qualified technical background that can be applied to managing a first class repairs service in our housing stock? Do you have a background of managing contractors? Can you drive performance and manage budgets? Do you have good organisational and IT skills? Do you ensure our customer always comes first?

Job Purpose:

As the Maintenance Officer for Queens Cross Housing Association, you’ll play a pivotal role in ensuring that we provide a high quality repairs service in our 4,400 properties. Social housing experience would be an advantage but it is not essential – we are looking for candidates that understand the importance of good customer service, contract management and providing the best service possible whilst ensuring value for money.

You will:

Assist in the organisation and management of reactive repairs service.
Work closely with our contractor and customers to ensure excellent services.
Build relationships and influence decision-making to enhance service delivery.
Be comfortable implementing digital solutions and using software systems.
Have excellent communication skills to engage with customers, colleagues, and stakeholders.

Essential criteria:

Minimum of 3 years’ experience delivering a repairs and maintenance function in a customer service focussed environment.
Have experience in carrying out internal/external property inspections and assessing repair work required.

Please find the full job description/person specification on our website for further information.

We will:

Provide a generous pay and reward package, including 40 days leave per year, 7% or 4% employer pension contribution, agile working options, green initiatives, family friendly policies, health & wellbeing commitment and much more. Read all about our benefits and commitments here.

How to apply:

Download an application and return it via the email detailed on the form by the relevant closing date. Alternatively, you can complete our online application form by the closing date specified.

CVs will not be accepted.

Further information about our recruitment process can be found in our recruitment guidance note.

If you have any questions regarding this vacancy, please email Recruitment@qcha.org.uk

Closing Date: Midnight on Wednesday 5^th November 2025.

Interviews are expected to take place on Tuesday 18^th November 2025.