Customer Services Advisor

Temporary (12 Months) | Full Time (35 Hours Per Week)
EVH Grade 5 (£31,792 - £35,332)
Agile & Hybrid Working

We're looking for a customer-focused individual to join our Customer Services Hub. As a Customer Service Advisor, you'll play a key role in delivering excellent customer experiences, resolving enquiries and supporting our communities.

This is an exciting opportunity to become part of a high-performing, award-winning, values-driven team at the heart of our organisation, helping us deliver outstanding services to customers across East Renfrewshire. We would also welcome applications from individuals interested in undertaking the role on a secondment basis from another housing association or social landlord.

About Us

At Barrhead Housing, our purpose is to make a difference. We are the local community housing association for East Renfrewshire, providing safe, quality homes and supporting people to live happy, healthy and fulfilled lives.

We are proud to be a high-performing organisation with a strong culture built on trust, collaboration and inclusion. Our teams work every day to improve the lives of our customers and communities through excellent housing services and meaningful local partnerships.

Our values shape everything we do:

Respectful – be open, remove barriers, be kind, bring your whole self, celebrate individuality and trust others.
Adaptable – stay connected, be positive, bold and brave.
Dedicated – own it, do it, make it happen and do what you say.
Aspirational – love to learn, be curious, take the lead and show pride and passion.
Responsive – listen to understand and then do what matters.

About the Role

As a Customer Service Advisor, you'll be the first point of contact for customers across a range of channels including telephone, email, face-to-face enquiries, online services and social media. You'll provide a professional, responsive and personalised service, taking ownership of enquiries and helping customers access the services they need.

Every interaction matters. Whether a customer is reporting a repair, making a service request, seeking advice, providing feedback or raising a complaint, you'll ensure their enquiry is handled professionally, efficiently and with empathy. You'll work collaboratively with colleagues across the organisation to ensure customers receive the right support at the right time. No two days are the same. You'll deal with a wide variety of enquiries, coordinate responses, arrange services, provide accurate information and support customers throughout their journey with us.

About You

We're looking for someone who brings passion, a strong customer focus and a commitment to delivering high-quality services that benefit our communities.

You'll be:

A confident and effective communicator, both verbally and in writing.
Customer-focused, empathetic and able to build positive relationships.
Organised and able to manage competing priorities.
A proactive problem solver who takes ownership and responsibility.
Comfortable using digital systems and learning new technologies.
Able to work independently and collaboratively as part of a team.
Committed to continuous improvement and delivering high-quality services.

What We Offer

Temporary 12-month contract.
Full-time, 35 hours per week.
EVH Grade 5 salary of £31,792 - £35,332.
40 days annual leave including public holidays.
Agile and hybrid working arrangements.
A supportive, inclusive and values-driven culture.
Excellent learning and development opportunities.
Generous pension and life assurance benefits.
The opportunity to make a genuine difference to people's lives and communities every day.

How to Apply

Please send:

Your CV.
A covering letter (maximum two pages or 1,000 words) outlining why you're interested in the role and how your skills, experience and approach make you a great fit for the position.

Applications should be emailed to: recruitment@barrheadha.org

Recruitment Timeline

Closing Date: 12.00pm on Monday 12 October 2026

Shortlisting: Tuesday 13 October 2026

Interview Invitations Issued: Thursday 15 October 2026

Interviews: Friday 23 October 2026