Housing Officer

Williamsburgh Housing Association is delighted to offer an exciting opportunity to join our Housing Team as a Housing Officer. This role has been strengthened and modernised following a comprehensive review of our services, ensuring we have the right capacity, skills and focus to deliver excellent outcomes for our tenants and communities.

As a Housing Officer, you’ll take ownership of a defined patch, leading on tenancy management, estate services, anti‑social behaviour casework, allocations, and early‑intervention support. You’ll work closely with colleagues across the organisation to deliver responsive, person‑centred services that make a real difference.

If you’re confident, proactive and passionate about delivering high‑quality housing services, we’d love to hear from you.

About the Role

This is a varied and rewarding frontline role with responsibility for managing all aspects of housing services within your patch. You’ll lead on tenancy sustainment, rent and arrears management, ASB investigation and enforcement, estate inspections, voids and allocations, and partnership working with external agencies.

You’ll be a visible presence in our communities, building strong relationships with tenants, resolving issues early, and ensuring homes and neighbourhoods are safe, well‑managed and welcoming. The role offers excellent professional development and the chance to shape positive outcomes for individuals and families.

Who We’re Looking For

We’re looking for someone who is confident working with people, able to manage complex and sometimes challenging situations, and committed to delivering excellent customer service. Strong communication skills, sound judgement, and the ability to balance empathy with clear decision‑making are essential.

You’ll thrive in this role if you enjoy problem‑solving, working independently, and making a meaningful impact in our communities.

Benefits:

Flexi-time working
Hybrid working
Annual leave – 25 Days plus 13 public holidays
Employee Assistance Programme
Pension salary sacrifice.

WHA are a member of the Scottish Housing Associations’ Pension Scheme with options of DC pension schemes for incoming employees to choose from. The rates which will be on offer from 6^th April 2026 will be:

Scheme 1: Employee 3% / Employer 6%
Scheme 2: Employee 5% / Employer 10%
Scheme 3: Employee 8% / Employer 13%

Scheme 3 will increase at a 1% incremental rate (for both Employer and employee) on an annual basis until it reaches 10% Employee and 15% Employer contribution rates to April 2028.

The application pack can be found on our website. To apply for this position please submit an application to vacancies@williamsburghha.co.uk.

A full application must include:

Application form
Equalities monitoring form

Closing Date: 8am on Wednesday 29^th July 2026.