Technical Services Assistant

  • Position: Technical Services Assistant
  • Location: Lanark
  • Salary: £29,946 - £32,737
  • Hours: 35 hours per week
  • Grade: EVH Grade 6 (Spinal Point 17)
  • Contract: Permanent
  • Closing Date: 1 July 2022

25 days annual leave, 15 public holidays and contributory pension scheme.

Location: Based in our offices at 39 North Vennel, Lanark, ML11 7PT.   We are committed to providing a sustainable work-life balance for our staff while meeting the needs of the business.   A mixture of home and office working will be encouraged.

Hours: 9-5 Monday-Thursday, 9-4 Friday = Full time, 35 hours per week.

Are you customer focussed with good attention to detail? Are you looking to enhance your administration skills with a new challenge in Social Housing? If so, our Technical Services Assistant role could be for you!

We are a friendly, forward-thinking organisation where team work, flexibility and positive communication is encouraged.  Our vision is to provide quality homes and excellent services for all – today and in the future.

You will be working alongside our experienced team of Technical Services Officers, supporting them on a day to day basis whilst learning new skills and enhancing your knowledge in Social Housing.  If you like to work in a fast moving and reactive environment with a varied workload and have excellent customer care and organisational skills, we would love to hear from you.

You will provide assistance with the running of Clydesdale HA’s Technical Services Department, including;

  • being the first point of contact for our tenants;
  • logging and processing reactive repairs, including void property repairs;
  • monitoring contractor’s performance to ensure our targets are met and our tenants receive the best possible service;
  • Assist with all the administration of our factoring service to our owners;
  • Supporting our tenants with our planned and cyclical maintenance contracts;
  • General administrative support required in respect of the Technical Services Department

A competence in using IT packages will be required and you should be committed to delivering excellent customer service. You must be a confident communicator, have good organisational skills with the ability to plan and organise your workload whilst working to tight deadlines and reacting to the needs of our tenants on a daily basis.

The post holder will be expected to meet the competency levels expected of all Clydesdale HA staff with a particular emphasis on attitude, behaviours and a people focus.

We are an equal opportunities employer and positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, sexual orientation, age, or religion or belief.

The Association operates a Job Interview Guarantee Scheme, which means that if you have a disability, and meet the minimum criteria outlined within the Job Description, you will be guaranteed an interview.

Recruitment packs may be downloaded from our website or should you wish to request an application pack please
e-mail or phone 01555 665316.

Closing Date: Friday 1 July 2022 at 2.00pm.

Interview Date: Tuesday 12th July 2022.

Please note, CVs will not be accepted.

Clydesdale Housing Association Limited, 39 North Vennel, Lanark, ML11 7PT.

Recognised Scottish Charity Number SC034228.