Technical Officer

West of Scotland Housing Association (WSHA) are looking for a new Technical Officer nwho shares our values and will use them to guide the way they work on a daily basis. You will play a key role in ensuring tenants receive an excellent service and that repairs are processed efficiently and accurately.

At WSHA, we pride ourselves on being more than just a landlord. With over 60 years of history and more than 4,300 homes across the West of Scotland, our mission is to listen, adapt, and improve the lives of our customers.

Our values—respect, inclusive, integrity, improvement and support—guide everything we do.

We’re also proud of our people:

84% of staff say WSHA is a great place to work
40 days annual leave (pro rata), plus hybrid flexibility
Investors in People Gold accreditation, reflecting our dedication to wellbeing
Free access to a comprehensive Employee Support Service
Healthcare plan for you and your family
Cycle to work scheme and secure bike storage
Free flu jags and annual health checks

About the Role

Reporting to our Senior Technical Officer, you will play a key role in assisting in ensuring that the Association’s maintenance contracts run effectively, provide value for money and meet requirements of customers.

You will play a key role in:

Providing technical advice to repairs staff, inspecting properties that require technical assessment before repair is instructed and instructing required works
Identifying where repairs should be dealt with as an insurance claim and liaise with the Corporate Services Assistant to assist with administrating the claim whilst liaising with the underwriters or loss adjusters as required
Ensuring works across all contracts are carried out competently, with minimal risk and comply with all necessary legislation and best practice
Carrying out house condition surveys as required

About You

Experience delivering high‑quality customer service
Good interpersonal skills and a positive customer centered approach, able to form effective working relationships with customers and work across organisational teams
Ability to analyse and diagnose problems and implement effective solutions
Experience using Microsoft Teams, SharePoint, Forms, Outlook and Excel
Comprehensive knowledge of housing maintenance, construction, building processes and best practice
Experience working as part of a team

Inclusive Employer

We welcome applications from all sections of the community and particularly encourage candidates from disabled, Black, Asian and minority ethnic backgrounds. We are a Disability Confident organisation and guarantee an interview to disabled applicants who meet the essential criteria.

How to Apply

Please complete our online application.

Closing Date: Wednesday 15^th April 2026 with interview being held Monday 27^th April 2026.