Senior Housing Officer

Williamsburgh Housing Association is delighted to offer an exciting opportunity to join our Housing Team as a Senior Housing Officer. This strengthened role has been created following a comprehensive review of our services, ensuring we have the right leadership, capacity and focus to deliver excellent outcomes for our tenants and communities.

As a Senior Housing Officer, you’ll provide day‑to‑day line management for five staff and oversee the work of ten colleagues across the wider housing team. You’ll lead on complex casework, service performance, and operational delivery, working closely with managers and partners to ensure responsive, person‑centred services that make a real difference.

If you’re an experienced housing professional with strong leadership skills and a passion for delivering high‑quality services, we’d love to hear from you.

About the Role

This is a senior operational role with responsibility for leading frontline housing services across a defined area. You’ll oversee tenancy management, ASB enforcement, arrears recovery, allocations, estate services, safeguarding activity and multi‑agency casework.

You’ll support and guide Housing Officers and Assistant Housing Officers, ensuring consistent standards, effective decision‑making and high‑quality service delivery. You’ll also monitor performance, analyse trends, and drive improvements that support safe, secure and well‑managed communities all the while managing your own small patch.

The role offers the opportunity to shape service quality, influence practice, and lead a team delivering meaningful outcomes for tenants.

Who We’re Looking For

We’re looking for a confident leader with strong housing knowledge, excellent judgement and the ability to manage complex and high‑risk situations. You’ll bring experience in tenancy enforcement, legal processes, multi‑agency working and performance management.

You’ll be skilled at supporting staff, allocating workloads, coaching colleagues and maintaining high standards across the team. Strong communication skills, resilience and a calm, professional approach are essential.

If you’re someone who thrives in a leadership role, enjoys problem‑solving, and wants to make a positive impact across our communities, this is an excellent opportunity to step into a senior position.

Benefits:

Flexi-time working
Hybrid working
Annual leave – 25 Days plus 13 public holidays
Employee Assistance Programme
Pension salary sacrifice.

WHA are a member of the Scottish Housing Associations’ Pension Scheme with options of DC pension schemes for incoming employees to choose from. The rates which will be on offer from 6^th April 2026 will be:

Scheme 1: Employee 3% / Employer 6%
Scheme 2: Employee 5% / Employer 10%
Scheme 3: Employee 8% / Employer 13%

Scheme 3 will increase at a 1% incremental rate (for both Employer and employee) on an annual basis until it reaches 10% Employee and 15% Employer contribution rates to April 2028.

The application pack can be found on our website. To apply for this position please submit an application to vacancies@williamsburghha.co.uk. A full application must include:

Application form
Equalities monitoring form

Closing Date: 8am on Monday 27^th July 2026.