Retirement Assistant

Hours: Part Time (20 hours per week), Monday - Friday.

As the charitable subsidiary of West of Scotland Housing Association (WSHA), Willowacre Trust’s overarching aim is to tackle social and economic disadvantage and impact on tenancy sustainment within the communities served by WSHA. We want a staff team and Board that shares our values and puts customers at the centre of service delivery.

Willowacre Trust are looking for new Retirement Assistant for their sheltered housing complex in Cumbernauld who share our values and will use them to guide the way they work on a daily basis.

At WSHA, we pride ourselves on being more than just a landlord. With over 60 years of history and more than 4,500 homes across the West of Scotland, our mission is to listen, adapt, and improve the lives of our customers.

Our values - respect, inclusive, integrity, improvement and support - guide everything we do.

We’re also proud of our people:

84% of staff say WSHA is a great place to work
40 days annual leave, plus hybrid flexibility
Investors in People Gold accreditation, reflecting our dedication to wellbeing
Free access to a comprehensive Employee Support Service
Healthcare plan for you and your family
Cycle to work scheme and secure bike storage
Free flu jags and annual health checks

About the Role

The post holder will provide enhanced housing management services to older tenants living in retirement/sheltered housing accommodation.

Driven by compassion and kindness, you will build positive relationships with older tenants. You will encourage tenants to participate in groups, events and decisions which affect their lives.

The core hours for the provision of this service are generally between 9am until 1pm Monday - Friday, although some flexibility on start and finish times would be considered.

You will play a key role in:

Providing advice and assistance to encourage tenants to maintain the condition of their tenancy.
Encouraging tenants participation in issues that affect them and the community they live in.
Assisting tenants to resolve or prevent housing debt by signposting to appropriate support including Money or Energy Advice Services and other internal and external support services
Welcoming new tenants by providing a new tenant visit to all new retirement/sheltered housing tenants, assisting them to settle and get the most out of the retirement site

About You

Excellent communication and engagement skills including face to face and telephone liaison’
Competent IT and office 365 skills, includes the use of outlook
Experience of delivering older people’s services or similar
Experience of working in partnership with internal and external agencies to meet the needs of older people
Experience of providing advice and assistance encouraging tenants to maintain the condition of their tenancy

Inclusive Employer

We welcome applications from all sections of the community and particularly encourage candidates from disabled, Black, Asian and minority ethnic backgrounds. We are a Disability Confident organisation and guarantee an interview to disabled applicants who meet the essential criteria.

How to Apply

For further information and to apply, please visit our website and complete our online application.

Closing Date: 8am on Monday 22^nd June 2026 with interviews being held Monday 29^th June 2026.