Repairs Officer

Hours: 35 hours per week with flexible working hours however there may be a requirement for some out of hours working.
Location: The post is mainly office-based, working from our office in Grangemouth.

Paragon Housing Association is a Registered Social Landlord providing housing and related services across Falkirk, Clackmannanshire and Stirling. We own and manage around 1,500 homes and are committed to delivering high‑quality, customer‑focused services to our tenants and communities.

We are seeking to recruit a Repairs Officer to lead the delivery of our repairs service within our Housing Management Department. This is an excellent opportunity to shape and improve frontline repairs services in a community focussed organisation.

Essential Skills & Experience

Experience working in a repairs or construction environment, ideally within a social housing environment
Strong customer service skills with confidence in dealing with a range of service users and handling complaints
Ability to analyse technical repairs information and develop practical solutions
Experience of monitoring and reporting on performance, including Key Performance Indicators
Ability to manage competing priorities in a fast‑paced environment
Strong communication skills across multiple channels
Good IT skills, including housing management systems and Microsoft Office
Knowledge of health and safety requirements relating to property management
Full driving licence

Desirable

Experience in social housing repairs services
Knowledge of tenancy or factoring legislation
Experience using housing management systems

Key Personal Attributes

Excellent leadership skills, customer services skills, strong IT skills, the ability to identify priorities and meet tight deadlines are essential attributes for applicants for this post. The ability to work flexibly and work effectively as part of a team is also required.

The full job description and person specification are available as part of our application pack which can be obtained as follows -

By post from Paragon Housing Association Limited, Invergrange House, Station Road, Grangemouth, FK3 8DG
Telephone: 01324 664966
Email: enquiries@paragonha.org.uk
Downloadable form from our website

Please note:

CVs will not be accepted.
Late applications will not be accepted.

Closing Date: 4pm on Friday 24^th July 2026.

We are committed to being an Equal Opportunities Employer. We welcome applications from all sectors of the community.

Scottish Charity Number SC 036262.