Modern Apprentice: Customer Services Team

Benefits Include:

40 days leave (inclusive of statutory leave)
Defined Contribution Pension Scheme

About Us

We are a community-based housing association committed to supporting local people and delivering high‑quality housing and services. As part of our dedication to developing talent and creating opportunities within our community, we are delighted to offer a Modern Apprenticeship within our Housing Services Department, working as part of our Customer Service Team.

About the Role

As a Modern Apprentice, you’ll gain hands‑on experience in housing administration, customer service, tenancy management support, and community engagement. You will work alongside experienced staff while completing a nationally recognised qualification through an approved training provider which will help you progress in your future career.

This is an excellent opportunity for someone at the beginning of their career who is enthusiastic, empathetic, motivated, and keen to develop new skills within the housing sector.

Key Responsibilities

Provide front‑line support to tenants, other customers and visitors
Assist with tenancy administration, record‑keeping, and housing service tasks
Support community engagement activities and projects
Work towards completing your SCQF level 6 in Housing qualification as part of the Modern Apprenticeship programme
Contribute to a positive, inclusive, and customer‑focused working environment

What We Are Looking For/Essential Criteria

Interest in housing, community work, or public service
Good communication and organisational skills
Willingness to learn and develop
Ability to work well within a team
Basic IT skills
Commitment to completing Modern Apprenticeship learning requirements
An ability to show empathy and care for others
Three National 4 qualifications (including English and Maths) or equivalent.

Eligibility Requirement: Local Residency

As part of our commitment to supporting local employment and strengthening our community links in Erskine, all candidates who live in Erskine, and meet the essential criteria will automatically progress to interview stage. This restriction relates solely to geographic location and is not based on any protected characteristic under the Equality Act 2010.

This eligibility should not discourage applicants from out with Erskine as all submissions will be scored on their own merit and all applicants will be assessed against the essential criteria.

Modern Apprenticeship Eligibility Criteria

Applicants must meet national Modern Apprenticeship requirements, including:

A legal right to live and work in the UK
Residency in Scotland (for MA eligibility)
Ability to meet the training and employment criteria set out by Share

How to Apply

For further information please visit our website.

To apply, please submit a personal statement explaining your interest in the role and how you meet the criteria for this role to recruitment@bridgewaterha.org.uk.

Closing Date: Monday 25^th May 2026.

Interview Date: Week Commencing 22^nd June 2026.

Start Date: Early August 2026.