ICT & Business Improvement Officer

Thenue Housing Association has approximately 80 staff and provides high quality housing with a stock base of approximately 3,000 properties in our six main communities, as well as 21 supported accommodation projects, mainly located in Glasgow. We also provide a factoring service to over 800 owners within our communities and have around 45 sharing owners. Our housing stock ranges from Victorian sandstone tenements to 1930 “interwar” flats, along with a few listed buildings and new build properties developed by the Association. They are spread across several locations in Glasgow including Bridgeton, Calton, Cranhill, Castlemilk, Dalmarnock, Scotstoun, Baillieston and Blackhill.

Job Information

We are seeking to recruit an ICT & Business Improvement Officer to support the delivery and continuous improvement of the Association’s ICT services and digital capabilities.

The role will provide day-to-day ICT support to staff, ensuring systems, devices and applications operate effectively while helping colleagues develop their digital skills. The successful candidate will also support the development of management information and performance reporting through tools such as Power BI and Excel, enabling better data-driven decision making across the organisation.

A key part of the role will involve identifying opportunities for digital improvement, including automation and the use of AI-enabled tools to streamline processes and improve efficiency. Working closely with the ICT Manager and colleagues across the organisation, you will help implement improvements to systems, workflows and reporting while maintaining strong governance, security and data protection standards.

Thenue is a customer-focused, caring organisation offering flexible/hybrid working, in line with both our service delivery requirements and relevant Team Charters. We care about our people, our organisation, our tenants and customers, our communities, and our partners. As a ICT & Business Improvement Officer, you will embrace our organisation’s culture and values, ensuring they are visible, embedded, and upheld. We aim to be the best we can be.

In return, we offer an excellent package including a competitive salary, a Defined Contribution Pension Scheme, 25 days annual leave plus 15 public holidays. There are an additional 28 hours leave through our Hybrid and Flexible First Working Policy, as well as a Wellbeing Day (all pro rata as per contract hours).

A Level 1 Disclosure check will be required for this post.

How to Apply

To apply, please download the information pack and application form on our website and return completed applications to recruitment@thenuehousing.co.uk by the closing date of 12 noon on Monday 30 March 2026. Please include the job title in your subject line.

We plan to carry out interviews on Tuesday 21 April 2026 in Thenue’s office at 423 London Road.

Thenue aims to be an equal opportunities employer.