Housing Assistant

Hours: 31.5 hours per week, Monday - Friday.

About the Role

Provanhall Housing Association (PHA) is recruiting a full-time Housing Assistant to support the delivery of high-quality customer service and tenancy management to our 533 tenants.

This is a busy, front-facing role where you’ll often be the first point of contact for tenants by phone or in person. You’ll provide clear, accurate advice, support colleagues, and help sustain tenancies across our community. Reporting to the Housing Officer, you’ll work within a small, supportive team and receive training to confidently manage a range of housing tasks. These include Supporting tenants with rent enquiries, arrears and repayment arrangements, Managing waiting list enquiries and assisting with allocations, Providing information, signposting, and escalating more complex issues appropriately, Using IT systems to record, update and maintain accurate tenancy information, Contributing to a positive, responsive service that helps tenants feel supported and informed. Every day is different, and we’re looking for someone who brings care, compassion, accuracy, and professionalism to their work.

What We Offer

At PHA, your contribution is seen and valued. We offer one of the strongest staff benefits packages in the sector, including:

A 31.5-hour working week (office closes at 12:30pm on Fridays),
Enhanced flexibility,
40 days equivalent annual leave,
Wellbeing support,
A positive, inclusive culture that invests in its people.

This is an excellent opportunity to develop your skills in housing management while helping us deliver safe, warm, sustainable homes for our community.

Competencies & Behaviours

All staff are expected to demonstrate the competencies and behaviours set out for their role and grade. These are detailed in the Job Description and will form part of the assessment process.

How to Apply

Further information is available to download opposite or from our website.

Please submit the following:

CV
Covering Letter outlining how you meet the requirements and competencies
Completed CV Declaration Form
Completed Equality, Diversity & Inclusion Form

Completed applications should be e-mailed to: alanhume@provanhallha.org.uk

Closing Date: 12 noon on Thursday 3 September 2026.

Interview Date: Thursday 10 September 2026.