Estates Services Administrator

Glasgow West Housing Association Ltd is a voluntary, not for profit organisation and a registered charity. With history dating back to 1978, we have a vision of shaping thriving communities. With over 1500 rented properties: Homes are our purpose, service and sustainability is our priority.

We’re looking for a motivated and customer-focused Estate Services Administrator to join our Estates & Factoring Team at GWHA.

In this varied front-line role, you’ll be the first point of contact for residents, providing quality advice and support. You’ll handle enquiries, maintain records and databases, support estate management activities, and contribute to community engagement initiatives. The role also involves assisting the wider team with reporting, publications, and ensuring the smooth delivery of estate and facilities services.

We’re seeking someone with strong communication and ICT skills, a commitment to excellent customer service, and the ability to work both independently and as part of a team.

Key Tasks

Front-line customer service role and contact for enquiries (via email/telephone/reception/drop-in surgery events), including liaising with tenants, private homeowners, other RSLs and partner agencies as required.
Maintaining and updating electronic records and control sheets, including Estate Management records, tenancy and Property Management databases.
Taking ownership of service enquiries and liaising with other staff, contactors, agents and partners.
Administration/follow up actions resulting from Customer Satisfaction feedback/complaints handling.
Support routine Estates and Facilities Services functions, including concierge counter duties/inspections.
Assisting in collation of statistical data for reporting purposes, including monthly KPI monitoring, Management Committee, and annual performance returns.
Leading on administration of parking policy, management, and supporting lock-up inspections.
Assisting with the production and distribution of publications such as newsletters, and information leaflets.
Assisting with the development and delivery of Estate Services and wider role initiatives including promoting of GWHA services and proactively engaging with customer groups and participating in community events.

In return, GWHA offer generous EVH Terms and Conditions including:

25 days annual leave and 15 public holidays
Defined contribution pension scheme
Death in Service Benefit
Flexible working practices including flexi time, enhanced occupational maternity, paternity and shared parental leave
Cycle to work scheme
Specific GWHA benefits including; annual service commitment award, long service award and additional festive leave
Professional development & training opportunities

This post is subject to a satisfactory Disclosure Check.

For further information and an application pack, please visit our website.

If you have any questions regarding the role please contact recruitment@glasgowwestha.co.uk.

Closing Date: 12 noon on Friday 10^th October 2025.

Interview Date: Monday 27^th October 2025.

Promoting Equality.

Registered as a Scottish Charity NO. SCO01667.