Customer Services Assistant

Hours: Full Time, 35 hours per week with flexi time and hybrid working available.
Note: this role requires staff to be available to answer the telephone/office visitors during our opening times of 9am-12.30pm and 1.30pm-5pm so flexibility is generally agreed in advance between the team.

Williamsburgh Housing Association is a well-established RSL, with an excellent reputation, operating within Renfrewshire.

We are seeking a Customer Services assistant to join our fantastic front line team providing excellent services to our residents, factored owners and applicants. This is a fantastic opportunity to play a key role in delivering high-quality service and work as an integral part of our team.

What you’ll do:

Provide front line customer service and administrative support
Act as the first point of contact for our residents
Liaise with residents, contractors, and internal teams
Keep accurate records and ensure smooth communication

What we’re looking for:

Strong organisational skills and attention to detail
Excellent communication and customer service abilities
A team player with a can-do attitude
Experience in repairs and maintenance with an ability to identify safeguarding, hazardous, or health and safety issues (e.g. no heating, water leaks or electrical faults) and escalate appropriately whilst providing calm and clear instructions

Join us in making a difference to hundreds of homes - apply today and be part of a supportive, professional team!

An application pack is available to download on our website.

Completed applications should be emailed to vacancies@williamsburghha.co.uk and, in order to be considered, must include:

Application Form
Equalities Monitoring Form

Please note: CV will not be accepted - completed application forms only.

Benefits:

Flexi-time working (subject to business needs).
Hybrid working (subject to business needs).
Annual leave – 25 days plus 13 public holidays.
Employee Assistance Programme.
Pension salary sacrifice.

WHA are members of the Scottish Housing Associations’ Pension Scheme with options of DC pension schemes for incoming employees to choose from. The rates which will be on offer from 6^th April 2025 will be:

Scheme 1: Employee 3% / Employer 6%
Scheme 2: Employee 5% / Employer 10%
Scheme 3: Employee 7% / Employer 12%

Scheme 3 will increase at a 1% incremental rate (for both Employer and employee) on an annual basis until it reaches the rates of 10% Employee and 15% Employer contribution in April 2028.

Closing Date: 8am on Monday 8^th December 2025.

Interview Date: Thursday 18^th December 2025.