Customer Services Assistant

Whiteinch and Scotstoun Housing Association have an exciting opportunity for an enthusiastic and motivated individual to support the Association and its customers through the delivery of an excellent customer services function.

The successful candidate will join the Association as a Customer Services Assistant and will provide an efficient and effective customer-focussed reception and telephone service.

The role will involve assisting with front-line enquiries for WSHA and its subsidiaries and providing efficient support services to other departments as required.

The ideal candidate will share WSHA’s core values and will deliver excellent customer service through communicating WSHA’s purpose, way and impact.

At WSHA our staff are at the heart of our business and we support them to be at their best and play their part in making WSHA a great place to work.

The Association is a full member of Employers in Voluntary Housing.

We provide a friendly, inclusive working environment and the flexibility of a hybrid working model (mix of working from home and the office).

Staff also benefit from a generous holiday allowance of 40 days and a Defined Contribution Pension Scheme (5% employee contribution; 10% employer contribution).

We know that to deliver outstanding customer service we must ensure our staff are happy, healthy and motivated and we put a strong focus on staff wellbeing.

We are an equal opportunities employer and are committed to the effective achievement of our equality and diversity policy.

Please note this post is subject to a Level 1 Disclosure check and may be subject to a probationary period.

If you are interested in this post, please download the application pack opposite.

Completed application forms should be returned by email to recruitment@evh.org.uk

Closing Date: 12 noon on Monday 18^th May 2026.

Please Note: only completed application forms will be considered. CV and Cover Letters will not be accepted.

It is anticipated interviews will be held on Wednesday 3^rd June 2026. Please indicate on your application form if you are unavailable on this date.