Customer Services Assistant

Benefits include:

40 days leave (pro rata - inclusive of statutory leave)
Flexible Working
Defined Contribution Pension Scheme

Bridgewater Housing Association Ltd is a community focused Registered Social Landlord based in Erskine, Renfrewshire. Established in 1998 through a large-scale stock transfer from Scottish Homes, the Association is a significant “community anchor” organisation in the town. We own 854 mainstream, amenity plus and extra care housing, factor more than 2500 properties and we are the largest Care and Repair provider in Scotland.

We are ambitious for the Association and for Erskine and we are a valued partner of Renfrewshire Council, East Renfrewshire Council, Inverclyde Council and the Renfrewshire Health and Social Care Partnership. The relationship with our tenants and good customer service is at the heart of what we do, and we are seeking to appoint an experienced and customer focussed Customer Services Assistant.

The Customer Services Assistant will have excellent customer care and call handling skills and the ability to effectively deal with customers in a professional manner. The ability to work accurately under pressure, prioritise work and meet deadlines is essential. You will have or be willing to learn the general knowledge and skills for each business area including general repairs, house/ garage allocations, rent and tenancy management to answer general queries at first point of contact. Also, a good working knowledge of Office packages and experience of using other software including databases will be required together with excellent communication skills (written and verbal). You must have the ability to use your own initiative to prioritise and organise your own workload to meet deadlines.

A positive, flexible attitude with a commitment to providing excellent customer service is required.

Why Work With Us?

At Bridgewater Housing Association, we’re proud to provide quality homes and services that make a real difference in our community. You’ll be part of a supportive team, with opportunities to develop your skills and contribute to meaningful improvements in people’s lives.

To apply, please complete the application form which accompanies the recruitment pack. Both are available to download from our website.

Completed applications and any queries should be e-mailed to recruitment@bridgewaterha.org.uk.

Closing Date: 12 noon on Monday 14^th July 2025.

Interview Date: Monday 28^th July 2025.