Customer Services Advisor

Full-Time: 31.5 Hours Per Week (Permanent) Monday to Friday
Location: Hybrid / Easterhouse, Glasgow
Interviews: Thursday 15 October 2026

About the Role
Provanhall Housing Association (PHA) is recruiting a full-time Customer Services Advisor to support the delivery of customer service excellence and smooth day‑to‑day operations across the organisation.

This is a busy, front-facing role where you’ll be the welcoming face of our office, helping tenants, owners, visitors and colleagues feel supported and informed. You’ll work within a small, friendly team and provide essential administrative, customer engagement and governance support that keeps our services running effectively.

Every day is different, and we’re looking for someone who brings care, accuracy, professionalism and a calm approach to their work.

What We Offer
At PHA, your contribution is seen and valued. We offer one of the strongest staff benefits packages in the sector, including: A 31.5-hour working week (office closes at 12:30pm on Fridays), enhanced flexibility, 40 days equivalent annual leave, wellbeing support, and a positive, inclusive culture that invests in its people.

This is an excellent opportunity to develop your skills in customer service, governance support and housing administration while helping us deliver safe, warm, sustainable homes for our community.

Competencies & Behaviours
All staff are expected to demonstrate the competencies and behaviours set out for their role and grade. These are detailed in the Job Description and will form part of the assessment process.

How to Apply

Please complete and submit the following which can be downloaded opposite:

Application Form
Equality, Diversity & Inclusion Form

Email applications to: alanhume@provanhallha.org.uk

Closing date: 12 noon Monday 12 October 2026, Interviews: Thursday 15 October 2026