Customer Services Adviser

  • Position: Customer Services Adviser
  • Location: Glasgow
  • Salary: £22,197 - £25,101 + SHAPS Defined Contribution Scheme
  • Hours: 35 hours per week
  • Grade: EVH Grade 4
  • Contract: Permanent
  • Closing Date: 27 June 2022

An exciting new opportunity has arisen within Elderpark to recruit a Customer Services Adviser.

The Role

We are currently recruiting for a Customer Services Adviser to join our fast paced and exciting Customer Services team. With customer focus at the heart of everything that you do, you will have the opportunity to make a real difference to our local community and to people’s lives.

You will respond to a range of telephone and face-to-face enquiries, with the aim of resolving these at first point of contact. You will have the opportunity to enhance our customer’s experience of our service and seek out opportunities to continuously improve customer services.

You should be self-motivated, have excellent communication skills and be empathetic and caring.  In addition, you should be able to prioritise your workload, have a good level of IT skills and have the ability to work under pressure. Previous experience of working as part of a team within a customer services environment would be an advantage.

Who we are

We are an ambitious, high-performing, community-controlled Registered Social Landlord operating from Govan, on the south side of Glasgow. We currently own and manage 1,339 homes, employ 32 members of staff and have an annual turnover of £7m. Our mission is to create a vibrant neighbourhood, where everyone can prosper.

On Offer

  • You will receive an excellent benefits package, which includes flexi times, 25 days annual leave and access to a contributory pension scheme.
  • Ongoing Training / Career Opportunities - You will receive the benefit of on-going training throughout your career.

How to Apply

Further information and a recruitment pack is available to download opposite or from our website.

Should you wish to request an application pack please e-mail recruitment@elderpark.org

CV’s will not be accepted.

Closing Date: Monday 27th June 2022.