Customer Service Advisor

Glen Oaks Housing Association owns and manages approximately 1500 properties in Arden, Darnley, Pollok, Old Darnley, Regents Park and Southpark Village.

We want to recruit a Customer Service Advisor with excellent communication skills to join our new front-line team. Key aspects of the role are as follows:

Respond to customer queries and service requests at reception and on the phone
Provide administrative and general support to the Customer Services Team
Process applications for housing, offering advice and support as required
Liaise with contractors and customers regarding access, appointments and follow-up works
Record and resolve Stage 1 complaints at first point of contact where possible

We are looking for someone who can demonstrate that they:

Have an understanding of our customers needs
Are willing to learn and develop
Are committed to continuous improvement
Have a friendly, positive attitude and a “can do” approach

Excellent conditions of service apply, including flexible working hours. Most employees can benefit from a degree of hybrid working. Details of this would be agreed with your line manager.

If you have the experience, enthusiasm and personal commitment required for this role, please apply by downloading the full application pack from our website. Alternatively, you can request a pack by e-mailing go@glenoaks.org.uk.

Please note that CVs will not be accepted.

The closing date for applications is 4pm on Friday 20 June 2025 with interviews taking place week commencing 30 June 2025.

Glen Oaks Housing Association is an equal opportunities employer and registered charity No. SCO34301.