Customer Service Advisor

Clyde Valley Housing Association is a Registered Social Landlord, owning and managing more than 4200 homes with a pipeline programme to build over 600 more. Our thriving wholly owned subsidiary Clyde Valley Property Services provides factoring services to more than 3000 owners. CVPS is also building for mid-market rent and sale as well as operating and growing a private lettings business. People see us as a trusted and influential local and regional landlord and service provider, employer and business partner working across Lanarkshire and East Dunbartonshire. Clyde Valley Property Services is a wholly-owned subsidiary of the Clyde Valley Groups which provides services to private and mid-market tenants.

We are looking for someone to join us on a permanent contract to help support our customers by providing an outstanding experience to all of our customer at the Clyde Valley Group. Working with our customers to understand their needs and manage their expectations to produce quality outcomes and resolutions. In your role you'll be handling all incoming interactions for the organisation for all areas of the business.

Overall purpose and key accountabilities:

Provision of an efficient and courteous enquiry service to all customers. With a particular emphasis on call handling. Other channels include face-to-face, email, SMS, webchat, online portal, social media.
Enquiries will include repairs, housing allocations, rent and payments, estate & tenancy management, anti-social behaviour and any other services provided by the Association.
Understand customer needs and manage expectations by actively listening, clarifying and confirming your understanding with the customer.
Focus on the delivery of quality outcomes for the customer, seek to exceed their expectations wherever possible.
Seek to reduce customer effort by taking ownership and concluding the customer’s request where required.
Maximising the proportion of enquiries that are resolved at the first point of contact.

The full Role Profile and application guidance can be found here: Customer Service Advisor Role Profile

In return, Clyde Valley Group offer a great remuneration and benefits package, including generous holidays and flexible working arrangements, an on-site gym and training and development opportunities.

Guaranteed Interview:

As a Disability Confident Employer, we’ll interview all disabled candidates who meet the minimum essential requirements for the post. If you tell us that you’re disabled, we’ll ensure that we make reasonable adjustments during each stage of the recruitment and selection process and if you join us, to where and how you work.

Closing date for applicants: Please submit your CV and personal statement to us by 9am on Monday 12th May 2025 via our careers site.