Customer & Asset Support Assistant (x2)

Why Join Ardenglen Housing Association?

Let’s start with the important stuff.

Salary Range: £27,068 - £30,610 (EVH Grade 4)
8 Weeks Annual Leave Including Public Holidays
Hybrid and Flexible Working Environment
Learning and Development Culture
Family Friendly Policies
Teambuilding Sessions
Lunch and Learns
Health and Wellbeing Initiatives
Counselling Service
Professional Membership Fees

Who Are Ardenglen?

Established in 1990, Ardenglen was initially set up to provide community-led action to reverse poor housing conditions and neighbourhood decline in East Castlemilk, situated in the south of Glasgow. Today, we are a leading not-for-profit landlord providing high quality homes and services in the area, where we own and manage approximately 1000 properties.

Our long-term vision is to transform communities by providing aspirational homes and services, to enhance the quality of life of our customers. In order to achieve this, we are currently focusing on consolidating and improving our services, improving opportunities for local people and seeking modest growth where available.

In 2020, we were proudly crowned Housing Association of the year at the Scottish Home Awards and in 2024 were Nominated for the UK Employer of the Year award by Investors in People. We believe that now is an exciting time to be joining our organisation.

Culture and Values at Ardenglen

At Ardenglen, our people are at the forefront of what we do. We encourage a close-knit working culture where our employee’s feel a sense of belonging. As a charitable organisation, our people are passionate about what we do and so it is important to us that we continue building that culture as we recruit. Such ethos is underpinned by our core values:

Customer and Community Focused: customer and community is the focus of all that we do
Accountable: we take ownership and deliver on our promises
Making a Difference: we deliver more than just housing by supporting our customers to access the services that they need
Innovative: we challenge the status quo and provide an environment which enables creativity
Equal Access to Services and Opportunities For All: we understand barriers to equality and work tirelessly to remove them
Treating Our Customers with Respect: we treat our customers with dignity, empathy and respect based on their individual needs

Get a better feel for our culture by watching the video published on our website here.

Your Role

It is our objective to deliver first-class customer services to our tenants whilst providing high quality homes, communities and sustainable tenancies. Following a review of our support function structure, and service provision for customer, we are now looking for 2 x Customer & Asset Support Assistants to join the Team. The Customer & Asset Support Assistant post forms part of the Asset Management, and wider Customer Services teams and plays a pivotal role in helping us achieve our vision.

In this role you will be the first point of contact at our Reception and will be contributing to the delivery of our repairs and compliance services, whilst assisting with general housing admin duties. Whilst experience within a similar role would be advantageous, we are equally interested in candidates who demonstrate a passion for delivering exceptional customer service, with a motivation and willingness to learn and develop.

You’ll work in collaboration with the Customer Services team to deliver positive outcomes for our customers and the community.

Your responsibilities will include:

First point of Contact: A key customer-facing role for customers and visitors, dealing with a wide range of queries in-person, on the telephone, and via email - responding in a pro-active, friendly and accurate manner.
Support the delivery of Repairs and Asset Management Services: Ensuring repairs are recorded, monitored and progressed efficiently; maintaining accurate records; supporting contractor performance monitoring; and assisting the Asset Management Team in delivering high-quality repairs, maintenance and compliance services.
Tenant Safety: Effectively contributing to Residents Health and Safety Compliance,statutory compliance, and contract management.
General Housing Administrative Support: Assisting our Customer Services Team by undertaking core admin tasks such as taking payments and processing applications. Providing cover for the Housing Assistants as required.
Deliver excellent Customer Service: Putting the customer at the heart of all decisions and ensuring they are treated with respect at all times.
Teamwork: Work closely with all Teams throughout Ardenglen to deliver excellent services and drive continuous improvement across the Association.
Shape the future: Play a key role in delivering Ardenglen’s 5-year Business Plan by working to our Visions and Values, and actively contributing to our business improvement plans.

The full job description and person specification for the post can be found within our recruitment pack.

How to Fit at Ardenglen

We’re building a culture of openness and accountability at Ardenglen, but one where every employee’s voice is heard. We’re therefore looking for someone who is positive and displays integrity, is creative and challenges the status quo, and is adaptable whilst working closely with diverse teams. If that sounds like you, then we’d love to hear from you regarding the experience or awareness you have within the following areas:

Continuous improvement of best value and quality service provision
Ability to manage evolving workload to ensure key outputs are delivered
Ability to work collaboratively with colleagues to achieve positive outcomes
Commitment to the core values of Ardenglen Housing Association

What’s Next?

To apply for this post, please submit your CV and a covering letter supporting your application to recruitment@ardenglen.org.uk.

Closing Date: 12 noon on Friday 19^th June 2026.

Interviews for the post will be held on Tuesday 30^th June 2026.

We welcome applications from candidates with experience in customer service, administration, housing, property, hospitality or other customer-facing environments.

All applications are very much welcome to us at Ardenglen. We are an inclusive employer and offer equal opportunities regardless of an individual’s age, disability, gender identity, marriage or civil partnership status, pregnancy or maternity, race, religion or belief, sex, and sexual orientation. Candidates who declare that they have a disability and who meet the essential criteria for the job will be offered an interview. If you have any queries about this role, or if you need any adjustments to support with your application, just let us know by emailing us in advance.