Business Improvement Officer

The Role

We are seeking a proactive and motivated Business Improvement Officer to support the delivery our Housing & Factoring Services. You will play a key role in identifying, developing and implementing initiatives that drive organisational efficiency, enhance service quality, and ensure best practice across all this area of the Association.

Main Responsibilities

Play a principal role in the continued implementation of our Housing Management Information System, HomeMaster, and lead on future improvements of this system.
Work collaboratively to develop elements of self-service for tenants and owners including our Customer Portal and Online Applications.
Support the gathering and analysis of KPI reporting and performance improvement.
Design, plan, and facilitate workshops, collaborating with customers, colleagues and other users to understand problems/root causes and create solutions.
Lead and support change management projects within Housing and Factoring Services.
Collaborate with teams to implement new systems, processes, and technologies.
Monitor, evaluate and report on the effectiveness of improvement projects.
Promote a culture of continuous improvement and innovation.
Support the Housing Services Team throughout implementation to ensure adequate support is provided to embed concepts into operation and day-to-day practice.

About You

Experience in business improvement, change management, or a similar role
Strong understanding of HomeMaster or similar Housing Management Information Systems
Strong analytical and problem-solving skills
Excellent communication and interpersonal abilities
Ability to manage multiple projects and work collaboratively across teams
A proactive, adaptable attitude and a genuine commitment to making a positive impact

For further information and to apply, please visit our website.

Closing Date: 5pm on Tuesday 6 January 2026.