Assistant Housing Officer

Williamsburgh Housing Association is delighted to offer a fresh opportunity to join our Housing Team as an Assistant Housing Officer. This new role has been created following a comprehensive review of our services, ensuring we have the right capacity, skills and focus to deliver excellent outcomes for our tenants and communities.

As an Assistant Housing Officer, you will play a key role in supporting tenancy management, customer engagement, estate services and early intervention housing support. Working closely with Housing Officers and colleagues across the organisation, you will help deliver responsive, person-centred services that make a real difference to our tenants and communities.

About the Role

This is an excellent opportunity for someone looking to develop their career within the housing sector while building on existing housing management experience. You will gain hands-on experience across a wide range of housing functions, including:

Tenancy management and sustainment
Allocations and lettings
Estate inspections and neighbourhood management
Customer enquiries and casework
Housing support and early intervention
Maintaining accurate records and updating housing management systems

You will often be a key point of contact for tenants and stakeholders, helping to resolve issues effectively and ensuring a high standard of customer service.

Who We're Looking For

To be successful in this role, you must have previous experience working within a social housing, housing association or local authority housing environment. Applications from candidates without relevant housing experience will not be considered.

You will also demonstrate:

Strong communication and interpersonal skills
Excellent organisational skills and attention to detail
A customer-focused and solutions-oriented approach
The ability to manage competing priorities and work effectively as part of a team
Confidence using IT systems and maintaining accurate records
A full driving licence and access to a car for business use

If you have a passion for delivering high-quality housing services and are looking to further develop your career in housing, we would love to hear from you.

Benefits:

Flexi-time working
Hybrid working
Annual leave – 25 Days plus 13 public holidays
Employee Assistance Programme
Pension salary sacrifice.

WHA are a member of the Scottish Housing Associations’ Pension Scheme with options of DC pension schemes for incoming employees to choose from. The rates which will be on offer from 6^th April 2026 will be:

Scheme 1: Employee 3% / Employer 6%
Scheme 2: Employee 5% / Employer 10%
Scheme 3: Employee 8% / Employer 13%

Scheme 3 will increase at a 1% incremental rate (for both Employer and employee) on an annual basis until it reaches 10% Employee and 15% Employer contribution rates to April 2028.

An application pack can be found on our website.

To apply for this position please submit an application to vacancies@williamsburghha.co.uk. A full application must include:

Application Form
Equalities Monitoring Form

Please Note: candidates who have previously applied for this position need not reapply, as their application has already been considered.

Closing Date: 8am on Monday 28 September 2026.