Assistant Housing Officer

Williamsburgh Housing Association is delighted to offer a fresh opportunity to join our Housing Team as an Assistant Housing Officer. This new role has been created following a comprehensive review of our services, ensuring we have the right capacity, skills, and focus to deliver excellent outcomes for our tenants and communities.

As an Assistant Housing Officer, you’ll play a key part in supporting tenancy management, customer engagement, estate services, and early‑intervention housing support. You’ll work closely with Housing Officers and colleagues across the organisation to provide responsive, person‑centred services that make a real difference.

If you’re organised, proactive, and passionate about delivering high‑quality housing services, we’d love to hear from you.

About the Role

This role provides hands‑on experience across all areas of housing management. You’ll assist with tenancy sustainment, allocations, estate inspections, customer enquiries and casework. You’ll be a key point of contact for tenants, helping resolve issues quickly and ensuring accurate updates across our systems.

Who We’re Looking For

We’re looking for someone who is motivated, organised and confident working with people. Strong communication skills, attention to detail and a customer‑focused approach are essential.— we welcome applicants with transferable skills and a positive, solutions‑focused attitude. Has a full driving licence and access to a car for business use.

Benefits:

Flexi-time working
Hybrid working
Annual leave – 25 Days plus 13 public holidays
Employee Assistance Programme
Pension salary sacrifice.

WHA are a member of the Scottish Housing Associations’ Pension Scheme with options of DC pension schemes for incoming employees to choose from. The rates which will be on offer from 6^th April 2026 will be:

Scheme 1: Employee 3% / Employer 6%
Scheme 2: Employee 5% / Employer 10%
Scheme 3: Employee 8% / Employer 13%

Scheme 3 will increase at a 1% incremental rate (for both Employer and employee) on an annual basis until it reaches 10% Employee and 15% Employer contribution rates to April 2028.

The application pack can be found on our website. To apply for this position please submit an application to vacancies@williamsburghha.co.uk.

A full application must include:

Application form
Equalities monitoring form

Closing Date: 8am on Monday 3^rd August 2026.