Tenancy Sustainment Officer – Prevention of Homelessness

West of Scotland Housing Association (WSHA) are looking for a Tenancy Sustainment Officer who shares our values and will use them to guide the way they work on a daily basis. You will play a key role in ensuring tenants receive an excellent service and support to sustain their tenancy.

At WSHA, we pride ourselves on being more than just a landlord. With over 60 years of history and more than 4,300 homes across the West of Scotland, our mission is to listen, adapt, and improve the lives of our customers.

Our values—respect, inclusive, integrity, improvement and support—guide everything we do.

We’re also proud of our people:

84% of staff say WSHA is a great place to work
40 days annual leave, plus hybrid flexibility
Investors in People Gold accreditation, reflecting our dedication to wellbeing
Free access to a comprehensive Employee Support Service
Healthcare plan for you and your family
Cycle to work scheme and secure bike storage
Free flu jags and annual health checks

About the Role

Reporting to our Housing Team Leader, you will be responsible for delivering a holistic, comprehensive, tenancy sustainment service to those at risk of homelessness or those who have previously been homeless with the aim of preventing a cycle of homelessness within our communities. You will take an assessment and case management approach, ensuring that all relevant issues identified by tenants are addressed to reduce the risk of homelessness.

You will play a key role to:

Work with tenants to identify the support they need to sustain their tenancy.
Provide an intensive Housing management support to tenants to help prevent homelessness.
Identify internal and external support available, including funding opportunities that will help reduce the risk of homelessness.
Work with other organisations to take a multi-agency approach to helping tenants sustain their tenancy.
Liaise with Housing Officers, other internal departments and external stakeholders.
Maintain accurate records and produce reports on outcomes and progress.
Promote Tenant independence and wellbeing through proactive engagement.

About You

Excellent interpersonal and engagement skills with a proven track record of being able to build strong relationships with internal and external stakeholders
Ability to collate and analyse information, maintain written records and write reports
Ability to maintain confidentiality
Experience of assessing tenants needs and supporting them to manage their tenancy effectively
Experience of working with a range of external partners and agencies to deliver excellent housing services
Experience using Microsoft Teams, SharePoint, Forms, Outlook and Excel
Ability to manage multiple tasks in a fast‑paced environment
Experience working as part of a team

Inclusive Employer

We welcome applications from all sections of the community and particularly encourage candidates from disabled, Black, Asian and minority ethnic backgrounds. We are a Disability Confident organisation and guarantee an interview to disabled applicants who meet the essential criteria.

How to Apply

To apply, please complete our online application.

Closing Date: 1pm on Thursday 23^rd April 2026 with interviews being held Tuesday 12^th May 2026.