Tenancy Sustainment Officer

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  • Position: Tenancy Sustainment Officer
  • Location: Glasgow
  • Salary: £33,642 to £36,941
  • Hours: 35 per week
  • Grade: EVH Grade 7
  • Contract: Permanent
  • Closing Date: 1 October 2021

Reporting to the Director of Housing Services the successful candidate will be responsible for identifying and providing early intervention and obtaining support to enhance the sustainability of vulnerable tenancies that are considered to be at risk of failing.  You will also be responsible for investigating, promoting and contributing to initiatives aimed at improving the local environment and enhancing the desirability of the local neighbourhood, particularly in relation to areas of low demand and higher void turnover.

A highly motivated team player, you will be instinctively customer focused and have a “solution first” attitude to ensure that our customers’ experience of our service remains positive.  You will understand the importance of working with vulnerable tenants to achieve excellent customer service.  You will ensure the required outcomes of the Scottish Social Housing Charter are met for our tenants.

In addition to salary, the Association offers a generous benefits package including a Defined Contribution Pension Scheme.  Please note this post is subject to an Enhanced Disclosure check. Due to the Scottish Government’s Covid-19 guidelines all our services are being delivered remotely from home.  The successful candidate should be prepared for this situation and for the possibility of blended working once the restrictions are lifted.

If you are interested in this post, please contact Kirsten Szulc to request an application pack by e-mailing kszulc@wsha.org.uk or telephoning on 0141 959 2552.  CV will not be accepted.  The closing date for return of applications to Kirsten is noon on Friday 1st October 2021.  Interviews will be held on 21st October 2021.

The Association is committed to the effective achievement of its equality and diversity policy and encourages applications from people from minority-ethnic groups and people with disabilities and from candidates wishing to work flexibly.