Tenancy Sustainment Officer

Govanhill Housing Association provides a comprehensive range of services focused on the needs of tenants and owner occupiers in the Govanhill and Merrylee communities. We carry out acquisition and improvement of tenemental stock as well as delivering a new build programme. We work closely with our subsidiary company, Govanhill Community Development Trust, whose community development and regeneration services complement our own role as a social landlord.

Make a real difference by helping tenants sustain safe, secure homes and prevent homelessness across our communities.

What You’ll Do
Provide tailored support to tenants with a range of needs to help them sustain their tenancies.
Work closely with HSCP and third sector partners to deliver positive outcomes.
Develop, monitor and review support plans to ensure agreed actions are delivered.
Maintain accurate, up-to-date case notes and digital records.
Use strong communication, negotiation, and de-escalation skills to support tenants effectively.

What You’ll Bring
Experience supporting people with complex needs or challenging behaviour.
Excellent communication and cultural competence.
Ability to manage a busy workload with minimal supervision.
Strong organisational skills and a proactive, problem-solving approach.
Commitment to confidentiality and safe lone working practices.

Desirable:
Social Work/Social Care related qualification.
Knowledge of Scottish tenancy types and welfare reform.
Ability to speak Czech, Slovak, Romanian or Romani.
As the Govanhill area has a diverse community, the ability to speak a community language is desirable.

Why Join Us?
You’ll be part of a supportive team committed to improving lives, strengthening communities, and delivering meaningful change for vulnerable tenants.

Interested?
Apply today and help us ensure every tenant has the support they need to thrive.

If you share our commitment to providing excellent services to our customers in Govanhill and Merrylee and would enjoy working within this diverse community, you can find further information in the Application Pack which can be obtained from our website: www.govanhillha.org or contact:
Govanhill Housing Association, Samaritan House, 79 Coplaw Street, Glasgow, G42 7JG
Telephone: 0141- 636 3626 Email: recruitment@govanhillha.org

Closing date: Monday 16th March 2026 at 10 am

Interview Date: Tuesday 24^th March

EVH conditions of service will apply.

Govanhill Housing Association is committed to Equality of Opportunities and welcomes applications from all sections of the community