Services Assistant (x2)

Glasgow West Housing Association Ltd is a voluntary, not for profit organisation and a registered charity. With history dating back to 1978, we have a vision of shaping thriving communities. With over 1500 rented properties: Homes are our purpose, service and sustainability is our priority.

With one of our key priorities focusing on service excellence, we launched our new Front-Line Services Team in 2024, set up to enhance the customer service experience and support the delivery of our new response repairs service.

We are looking for two motivated customer services minded individuals to join the team.

The Services Assistants are responsible for the delivery of front-line customer service, liaising with external stakeholders in relation to work orders, supporting completion of housing applications, arranging, and attending home visits and initial front line complaint resolution.

The ideal candidates will have a minimum of 3 x SCQF Level 5 or equivalent (including English), customer service experience, including front line resolution of complaints and strong IT skills with experience of reporting.

Experience in a similar role would be advantageous as would completion of CIH (Chartered Institute of Housing) Level 3 but this is not essential.

We are keen to hear from you if you think you might be a match for our role, even if you do not have all the skills and/or experience we are looking for. For the right person, we can offer formal training, ongoing support and continuous professional development to help progress your career in housing!

Key Tasks

Front-line customer service role and contact for enquiries in relation to housing management, tenancy, allocations and repairs services including Right to Repair and Insurance claims.
Liaise with external stakeholders as required to ensure effective service delivery.
Routinely pursuing outstanding work orders to completion including associated administration and invoice approval within delegated authority levels.
Providing a courteous and efficient service to residents and the community.
Working with team members to ensure duty officer cover.
Arranging and carrying out viewings and house visits as required.
Assisting tenants and service users in the completion of housing application forms, and liaise with housing applicants in relation to the assessment of housing needs in accordance with GWHA Housing Allocations Policy.
Supporting the tenancy services team in the administration of policies and procedures, and in the delivery of team plans, objectives and performance indicators.

Further details on the role and what GWHA offer can be found on our website.

To apply, please send your completed Application Form, together with completed Person Specification Form to recruitment@glasgowwestha.co.uk.

In return, we offer generous EVH Terms and Conditions which include 25 days annual leave and 15 public holidays, as well as a range of current additional GWHA benefits including:

25 days annual leave and 15 public holidays, with additional leave purchase option
Flexible working practices including flexi time, home working, enhanced occupational maternity, paternity and shared parental leave
Defined contribution pension scheme
Ongoing professional development & training opportunities
Cycle to work scheme
Travel to work loan scheme & discounted bus travel
Annual service commitment award, long service award, additional festive leave, and access to Housing Perks voucher scheme
Death in Service Benefit

All posts are subject to a satisfactory Disclosure Check.

For an informal discussion, please email recruitment@glasgowwestha.co.uk in the first instance.

Closing Date: 12 noon on Friday 24 April 2026.

Interview Date: Monday 11 May 2026.

Promoting Equality.

Registered as a Scottish Charity NO. SCO01667.