Property Services Officer

Hours: Full Time (35 hours per week), agile working, 9am - 5pm Monday - Friday.

Do you have experience in property management, repairs, or construction?
Are you confident managing contractors, insurance claims, and major repair projects?
Do you have strong organisational skills, technical knowledge, and a passion for delivering excellent customer service in housing and commercial property management?

Job purpose:

As the Property Services Officer (Factoring) at Queens Cross Housing Association, you’ll play a key role in delivering a comprehensive property management service for both homeowners and commercial tenants. Working across our subsidiaries – Queens Cross Factoring Ltd (managing 2,700 homes) and Queens Cross Workspace Ltd (70 commercial properties) – you’ll coordinate repairs, maintenance programmes, and improvement projects, ensuring cost-effective, high-quality outcomes.

We’re looking for someone with strong technical knowledge, problem-solving skills, and the ability to work flexibly with customers, contractors, and colleagues. You’ll be confident leading on major repairs schemes, managing insurance claims, and supporting homeowners with clear communication about works, costs, and timescales.

You will:

Coordinate cyclical, planned, and reactive repairs, as well as estate management and insurance claims.
Lead on major works projects, including voluntary tenement repair schemes and grant funding applications.
Carry out property inspections, liaise with contractors, surveyors, engineers and loss adjusters.
Ensure compliance with the Property Factors (Scotland) Act 2011, health & safety legislation, and building regulations.
Manage cyclical programmes such as gas servicing, fire safety systems, asbestos register and maintenance testing.
Represent Queens Cross Factoring at meetings with customers and contractors, including some evenings.

Essential criteria:

Minimum of 3 years’ experience in a property or construction-related environment.
Strong technical knowledge of construction trades, repairs, and health & safety regulations.
Experience in contractor management, project management, and budget control.
Excellent organisational, communication and problem-solving skills.
Confident IT user (Word, Excel) with strong reporting and analytical skills.
Driving licence and ability to attend evening meetings when required.

Please find the full job description/person specification on our website for further information on the role.

We will:

Provide a generous pay and reward package, including 40 days leave per year, 7% or 4% employer pension contribution, agile working options, green initiatives, family friendly policies, health & wellbeing commitment and much more. Read all about our benefits and commitments here.

How to apply:

Download an application and return it via the email detailed on the form by the relevant closing date. Alternatively, you can complete our online application form by the closing date specified.

Please note: CV will not be accepted.

Further information about our recruitment process can be found in our recruitment guidance note.

If you have any questions regarding this vacancy, please email Recruitment@qcha.org.uk

Closing Date: Monday 29th September 2025.

Shortlisting is expected to take place on Tuesday 30th September 2025.

Interviews are expected to take place on Wednesday 8th October 2025.