Property Assistant

Hours: Full Time (35 hours per week), Monday - Friday.

Role Overview

Queens Cross Housing Association is an award-winning social landlord based in the northwest of Glasgow. With 4,355 properties adjacent to the city centre and West End and the Forth and Clyde canal running through, it is a place where people are proud to live and to work. Queens Cross Group includes a Registered Social Landlord, a property management subsidiary (Queens Cross Factoring) and a social enterprise which lets commercial property (Queens Cross Workspace). Recognised for its innovation, quality services and high performance, we have an exciting opportunity to join our Factoring Services department as a Property Assistant.

The Property Assistant plays a key role in delivering a high-quality property management service to approximately 2,700 homeowners on behalf of Queens Cross Factoring Ltd. Working as part of a small, supportive team, you will help ensure customers receive a responsive, professional, and efficient service by coordinating repairs, supporting estate management activities, carrying out property inspections, monitoring insurance claims, and responding to customer enquiries.

This is a varied, fast-paced, customer-facing role involving regular contact with homeowners, contractors, and other stakeholders. The successful candidate will have excellent organisational and communication skills, the ability to manage competing priorities, and a strong customer-first approach to delivering responsive, high-quality service.

Key Responsibilities

Deliver a responsive, professional property management service by managing enquiries from homeowners, commercial tenants, contractors, and other stakeholders.
Coordinate reactive repairs, maintenance, and insurance claims, ensuring work is progressed efficiently and customers are kept informed throughout.
Carry out estate, property, and pre- and post-repair inspections to maintain high standards across factored and commercial properties.
Maintain accurate records and complete administrative tasks in line with organisational procedures, policies, and health and safety requirements.
Work collaboratively with colleagues, customers, and contractors to deliver high-quality, customer-focused services and support the effective operation of the Factoring Services team.

Essential Criteria

Experience working in a busy, customer-focused environment, managing a varied workload and competing priorities.
Experience coordinating repairs, maintenance, or property-related services.
Excellent communication and interpersonal skills, with the ability to build positive relationships and communicate confidently in person, by telephone, and in writing.
Strong organisational skills, attention to detail, and the ability to prioritise work to meet deadlines.
A proactive, solution-focused approach with sound judgement and the ability to work independently and as part of a team.
Good IT skills, including Microsoft Office, and experience maintaining accurate records and using business systems.
Basic knowledge of property maintenance, building construction, or related health and safety requirements.

How to Apply

We will only accept applications made directly through our website job board:
Property Assistant job details - Queens Cross Housing Association

Further Information

Please find the full job description and person specification on our website.

For any questions regarding this role, or to arrange a conversation with the hiring manager, please contact Recruitment@qcha.org.uk

Closing Date: 1pm on Thursday 9 July 2026.

We reserve the right to close this vacancy earlier than the advertised closing date if we receive a suitable number of applications. Early application is therefore encouraged.

Interviews are expected to take place on Tuesday 21 July 2026.