Property Assistant

Hours: Full Time (35 hours per week), agile working 9am - 5pm, Monday - Friday.

We have an exciting opportunity to join our Business Services department as a Property Assistant. The postholder plays a pivotal role in providing a comprehensive property management service to our customers of Queens Cross Housing Association’s two subsidiary companies.

Queens Cross Factoring Ltd carries out a property factoring service to approximately 2,700 owners. Queens Cross Workspace Ltd is a charity which owns and manages a total of 70 commercial properties for rent.

The post-holder will be responsible for coordinating reactive repairs and estate management, carrying out inspections, dealing with customer enquiries and processing insurance claims for our factored owners and our commercial properties.

Role Overview

Instructing reactive repairs for Queens Cross Factoring and Queens Cross Workspace.
Carrying out pre and post inspection of repair work.
Carrying out regular estate management, close inspections, and inspections of commercial properties to ensure that the properties we manage are maintained to a high standard.
Organising quotes for proposed repair work to common areas and issuing relevant correspondence to factored owners.
Attend block meetings and meetings with customers and contractors on site.

The post holder will be expected to meet the competency levels expected of all Queens Cross staff, with a particular emphasis on attitude, behaviours, and a customer-first approach.

Essential Criteria

Minimum of three years’ experience of working in a customer focussed environment.
Experience of coordinating repairs.
Basic knowledge of building construction and related Health & Safety regulations.
General administration and excellent customer service.
Current driving licence.

Desirable Criteria

Experience with using QL software or other property management software.
A qualification relating to administration, customer service or repairs.
Knowledge of buildings insurance claim processes.
Knowledge of the Property Factors (Scotland) Act 2011.
Knowledge of The Code of Conduct.

If you’re a confident, solution focussed, self-motivated, positive person with excellent listening and communications skills then we’d like you to apply.

Please find the full job description/person specification on our website for further information on the role.

We will provide:

40 days leave per year (plus carer leave, emergency leave, etc)
7.7% or 4% employer pension contribution
life assurance (x1 yearly salary)
employer paid qualifications, training and professional memberships
generous family friendly benefits and leave (matching shared parental pay to enhanced maternity pay)
enhanced sick pay benefit (up to 6 months full pay)
agile working options
reward and recognition incentives
24/7 employee support (plus Health and Wellbeing initiatives)
green initiatives (cycle to work, season ticket loans, pool cars)

To apply for this post, please visit our website to complete our online application form by the closing date.

Closing Date: Friday 28 November 2025.

Interviews will be held on Wednesday 10 December 2025.