Customer Services Advisor (Housing Team)

Govan Housing Association is a community-based housing association operating in the central Govan area. The Association manage approximately 1638 tenanted properties. The Housing Association is parent of a group structure in which we have two subsidiaries, the HOME Team and Water Row Company. The subsidiaries include a multi trade company, factored properties, mid-market rents and money advice services. We are dedicated to community regeneration and improving the quality of life within our local community area. Our purpose is to preserve the history and pride of Govan, our values are to be considerate, accountable, result focused and enterprising.

We are seeking a Customer Service Advisor to support our Customer Service Team with day to day housing management activities and administration. You will have a minimum of one year’s recent experience of working within a Housing Association or Local Authority Housing Management department, with an awareness of arrears management, anti-social behaviour complaints, voids, waiting list and allocations. You will be responsible for listening to our customers to deliver high quality, flexible and supportive housing management and tenancy support services which are forward thinking and which build on our success.

You will have excellent interpersonal, verbal and written communication skills along with a commitment to team working, providing general operational and administrative support to our Customer Services Team.

This role offers a competitive salary and, in addition, you will receive an excellent working benefits package which includes 25 days annual leave, plus 15 days public holidays; contributory pension scheme; Westfield health rewards and cycle to work scheme.

How to Apply

To apply, please download the Recruitment Pack and Application Form available opposite.

Completed applications should be returned to recruitment@govanha.org.uk.

If you have any questions, please contact our Corporate Services team on 0141 440 6871.

The closing date for applications is 12 noon on Monday 8 September 2025.

If you are being called for interview we will contact you by telephone on or before close of business on Wednesday 10 September 2025.

Interviews will be held on Monday 15 September 2025.

Govan Housing Association is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, sexual orientation, age, or religion or belief.