Customer Service Officer (Housing Team)

Hours: Full Time (35 hours per week), flexi.

Govan Housing Association is a community-based housing association operating in the central Govan area. The Association manage approximately 1638 tenanted properties. The Housing Association is parent of a group structure in which we have two subsidiaries, the HOME Team and Water Row Company. The subsidiaries include a multi trade company, factored properties, mid-market rents and money advice services. We are dedicated to community regeneration and improving the quality of life within our local community area. Our purpose is to preserve the history and pride of Govan, our values are to be considerate, accountable, result focused and enterprising.

We are looking for a highly skilled professional with a minimum of 3 years housing management experience within a social housing environment, to work as part of the Housing Team. You will deliver a high-quality customer management service to residents across our housing stock. You will have experience of working in a community-based housing association sector, effectively delivering the standards and outcomes contained within the SHR’s Tenant’s Charter. You will be responsible for the full range of housing management activities, with a working knowledge and experience in rent management, income maximisation, tenancy sustainment, allocations, void management, estate management and community engagement. You will be able to communicate clearly and effectively, be flexible, energetic and resilient and always put the customer first, aiming to “go the extra mile”.

This role offers a competitive salary and, in addition, you will receive an excellent working benefits package which includes 25 days annual leave, plus 15 days public holidays; contributory pension scheme; Westfield health rewards and cycle to work scheme.

To Apply

The Recruitment Pack and Application form are available to download opposite.

Completed application forms should be returned to recruitment@govanha.org.uk.

If you have any questions, please contact Corporate Services on 0141 440 6871.

Closing date for applications is Midnight on Thursday 4 December 2025.

If you are being called for interview we will contact you by telephone by the close of business on Friday 5 December 2025.

Interviews will be held on Wednesday 10 December 2025.

Govan Housing Association is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, sexual orientation, age, or religion or belief.