Customer Experience Team Leader

Hours: Full Time (35 hours per week), 9am - 5pm.

The Company

Based in the north of Glasgow, Maryhill Housing has been established for over 40 years. We have over 3000 tenants and 700 owner occupiers who we provide a factoring service to. We offer a rewarding work environment and as a valued employee you will have the opportunity to make a real difference to both our local community and to people’s lives.

The Role

To lead, develop and support the Customer Experience Team, including modern apprentices, to deliver excellent customer service across all channels.
The postholder will manage the operational delivery of the contact centre and front-of-house services, driving high performance, first-contact resolution, and continuous improvement in line with Maryhill Housing’s values and service standards.

On Offer

This role has a competitive salary banding of £40,635 - £44,619 (EVH Grade 7: PA22 – PA25). In addition, you will receive an excellent benefits package, which includes 25 days annual leave (pro rata), 15 days public holiday (pro rata) and access to a contributory pension scheme.

How To Apply

For more information on the role and how to apply, please visit the Jobs page on our website.

Closing Date: 9am on Tuesday 25^th November 2025.

We reserve the right to close this job at any time therefore early application is recommended to ensure you do not miss this fantastic opportunity.

Maryhill Housing is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, sexual orientation, age, or religion or belief. We are particularly interested to hear from applicants with a black or minority ethnic background as this group is under-represented in our staff team.