We are seeking an experienced and highly motivated individual to join our Housing Support Team. This post is to provide administrative and customer service support in relation to the management of our housing waiting lists and our tenancy sustainment function.

Voluntary Sector Gateway West Lothian (VSGWL) is the Third Sector Interface (TSI) operating in West Lothian. VSGWL requires an experienced Operations Manager and strategic thinker with a track record of delivering success.

Reporting to the Group Chief Executive Officer, you will be a highly motivated leader and team player with a positive attitude and excellent communication skills and customer care. The main remit of the role is to lead and manage a highly skilled and motivated Housing & Property Services department team and be responsible for the effective and efficient development and implementation of the department’s policies, processes, and procedures.

We are looking to employ an experienced and customer focused individual to lead on the provision of a high quality, responsive maintenance and asset management service that delivers and focuses on positive outcomes for tenants and other service users.

You will be a crucial member of the Housing and Customer Services Team supervising and supporting a small team of staff with responsibility for the delivery of our Sheltered Housing Support Service, the management of a small number of properties the Association manages on behalf of other organisations and liaison with Renfrewshire Council staff who provide care and support services to tenants in our Extra Care developments