Welfare Rights Assistant

Glen Oaks Housing Association owns and manages approximately 1500 properties in Arden, Darnley, Pollok, Old Darnley, Regents Park and Southpark Village.

We want to recruit a Welfare Rights Assistant with excellent communication skills to join our Customer Service team. Key aspects of the role are as follows:

Oversee the Association’s welfare rights triage service
Provide information, advice and representation on money, energy, debt and housing as well as income maximisation support
Signpost customers to relevant partners to manage and reduce debts, budget effectively and plan for future financial independence
Provide IT support to customers so that they can register for Universal Credit and access other money-saving services

We are looking for someone who can demonstrate that they:

Have an understanding of our customers needs
Are willing to learn and develop
Are committed to continuous improvement
Have a friendly, positive attitude and a “can do” approach

Excellent conditions of service apply, including flexible working hours. Most employees can benefit from a degree of hybrid working. Details of this would be agreed with your line manager.

If you have the experience, enthusiasm and personal commitment required for this role, please apply by downloading the full application pack from our website. Alternatively, you can request a pack by e-mailing go@glenoaks.org.uk.

Please note that CV will not be accepted.

Closing Date: 4pm on Friday 8 August 2025 with interviews taking place on Wednesday 20 August 2025.

Glen Oaks Housing Association is an equal opportunities employer and registered charity No. SCO 34301.