Welfare Benefits Officer

The Clyde Valley Group (CVG) is a thriving social business and registered charity recognised for innovative and partnership approaches to meeting community needs. Clyde Valley Housing Association (CVHA) is a Registered Social Landlord (RSL) partner is Lanarkshire and East Dunbartonshire. CVHA is the Group’s main operating company and has a track record of delivering housing management, scheme development and high-quality housing services for a diverse range of customers. Our Group continues to grow, and we now own over 4,700 homes and provide factored services to more than 3,000 owners. We are proud that people see us very much as a local and regional landlord and employer. We make a notable difference to lives and communities, including to help meeting housing needs.

Clyde Valley Housing Association (CVHA) are recruiting for a full-time Welfare Benefits Officer to join our Customer Success team on a permanent basis. Our Welfare Benefits Officers make a real impact to the lives of our customers who may be entitled to financial support and benefits they may not be aware of. You'll also work closely with the rest of our Customer Service team, in particular our Revenue team, supporting our customers to sustain their tenancies.

Key Responsibilities Include:

Provide information and advice on all aspects of welfare benefits and rights to customers through a number of different communication channels, including: face to face, home visits, office appointments, emails, telephone calls, supporting forums and attending events. Advice to be given on UK and Scottish benefits.
Create and deliver training in key welfare benefits issues and legislation to support internal teams. Including supporting other teams to respond to frequently asked questions on Welfare Benefits in their job roles.
Work with other teams within the Customer Services Directorate to support them to answer common queries around welfare benefits.
Assist the Revenue Team to reduce current customer arrears and benefit overpayments and where appropriate provide support to assist with recovery of sums outstanding.

To find out more about the role, full duties and responsibilities, you can access the recruitment pack here:
Welfare Benefits Officer Recruitment Pack.

Guaranteed Interview:

As a Disability Confident Employer, we’ll interview all disabled candidates who meet all of the the essential requirements for the post. If you tell us that you’re disabled, we’ll ensure that we make reasonable adjustments during each stage of the recruitment and selection process and if you join us, to where and how you work.

Closing Date for Applications: Please submit your CV and personal statement to us via our careers website by 9am on Monday 22nd September 2025.

Interviews are expected to take place on Tuesday 7th October.

If you require any further assistance with your application please reach out to us at recruitment@cva.org.uk.