Senior Customer Services Assistant

Ochil View Housing Association Ltd. is an ambitious social landlord committed to providing good quality affordable housing and high standards of customer service to over 1450 households in Clackmannanshire and West Fife.

We wish to recruit to our new Customer Services Team a suitably qualified, skilled, and enthusiastic individual for the following post:

Senior Customer Services Assistant (Full Time, 35 Hours per week)
EVH Grade 4: £25,755 - £29,124 per annum

The Senior Customer Services Assistant will report directly to the Tenant Engagement & Communication Officer for all matters associated with frontline customer services.
Responsible for the operational day to day supervision of the frontline Customer Service team members.
To be first point of contact for all customer enquiries to the Association.
To assist all Departments of the Association with the delivery of an effective administration service.
To contribute to achieving the targets and performance measures set for the Association in relation to Customer Service and the post.

Further information on this post is available to download from our website.

If you would like to speak to someone about this position, please call 01259 722899.

Please Note: No CV or Recruitment Agency referrals.

Closing Date: 12 noon on Wednesday 20th August 2025.

Interviews will be held on Monday 1st September 2025.

Ochil View is an Investor in People Gold, Healthy Working Lives Gold and a Living Wage Employer.