Senior Customer Service Advisor

The Role

Dalmuir Park Housing Association (DPHA) is seeking an enthusiastic Senior Customer Services Advisor to join our team for a 12-month maternity cover contract. This is a fantastic opportunity to make a real difference in a community-focused organisation where people come first.

Experience in a housing or community-based environment is desirable, but not essential. We welcome applications from candidates who bring energy, empathy, and a commitment to improving people’s lives. We’re also seeking someone who is passionate about service excellence and championing a customer-focused culture in their work.

Your main responsibilities will include:

Housing and Asset Management: delivering excellent customer service across both our housing and asset management disciplines and taking ownership of customer enquiries with personalised customer solutions
Administrative Support: supporting the Housing and Asset Officers across a range of tasks including housing allocations, void properties and compliance matters
Continuous Improvement: working with colleagues to continuously review and improve ways of working to streamline processes and efficiencies
Line Management: Supervise our Customer Service Advisors (x2) and provide guidance in relation to each of their individual roles

The full job description and person specification for the post can be found within our recruitment pack HERE

The Organisation

Dalmuir Park is a community Housing Association based in the heart of the Dalmuir area, West Dunbartonshire. We currently own and manage 690 homes across the local area including 2 sheltered housing complexes. We are also a registered property factor and provide factoring services to 154 owners.

Our talented organisation, made up of approximately 35 team members, is split across the areas of Customer Services, Finance & Corporate Services, Sheltered Housing and Out-of-School Care. As such, we have 3 main workplace locations including our office in the historic Beardmore House.

It is an exciting time to be joining DPHA as one of our strategic objectives between 2024-29 is to “invest in our people to develop their talents and raise our performance”. We are ready to invest in individuals who are willing, ready to learn and hold a passion for what they do. We want energy and enthusiasm to help elevate DPHA and in return, we believe we can offer you a development journey worth consideration.

What Do We Offer?

Salary Range: £34,745 - £37,984 (EVH Grade 6)
Health and Wellbeing Initiatives
Social and Community Events
Learning and Development Culture
Counselling Service
Pension Contribution of 12%
Family Friendly Policies
Flexible / Hybrid Working Options
Professional Membership Fees
Enhanced Annual Leave
Salary Sacrifice Scheme

What’s Next?

To apply for this post, please submit your CV and a covering letter detailing how you meet the essential criteria for the role to recruitment@dpha.org.uk or apply via Linkedin.

Closing Date: 12 noon on Monday 14^th July 2025.

Following this, shortlisted candidates will be contacted and invited to attend an interview at our Beardmore House office on Wednesday 23^rd July 2025.

All applications are very much welcome to us at DPHA. We are an inclusive employer and offer equal opportunities regardless of an individual’s age, disability, gender identity, marriage or civil partnership status, pregnancy or maternity, race, religion or belief, sex, and sexual orientation. Candidates who declare that they have a disability and who meet the essential criteria for the job will be offered an interview. If you have any queries about this role, or if you need any adjustments to support with your application, please do not hesitate to contact us at recruitment@dpha.org.uk or call us on 0141 952 2447.