Part Time Housing Officer

The Clyde Valley Group (CVG) is a thriving social business and registered charity recognised for innovative and partnership approaches to meeting community needs. Clyde Valley Housing Association (CVHA) is a Registered Social Landlord (RSL) partner is Lanarkshire and East Dunbartonshire. CVHA is the Group’s main operating company and has a track record of delivering housing management, scheme development and high-quality housing services for a diverse range of customers. Our Group continues to grow, and we now own over 4,700 homes and provide factored services to more than 3,000 owners. We are proud that people see us very much as a local and regional landlord and employer. We make a notable difference to lives and communities, including to help meeting housing needs.

Clyde Valley Housing Association (CVHA) are recruiting for a part-time Housing Officer to join our housing team on a permanent basis. The work pattern is 17.5hrs per week and the work pattern is stated below:

Tuesday – Friday: 9.30am – 2pm, 3 days a week (4.5 hours per day)
1 day per week working 9.30am – 1.30pm (4 hours per day)
(there is flexibility to select which day is the shorter working day)

Our Housing Officers make a real impact on the organisation’s customer service and performance, ensuring income collection for the organisation and creating sustainable tenancies for our customers.

Key responsibilities include:

Provide an outstanding experience to all customers of the Clyde Valley Group

Focus on the delivery of quality outcomes for the customer, seek to exceed their expectations wherever possible
Seek to reduce customer effort by taking ownership of the customer’s request
Maintain a positive and friendly attitude with customers at all times
Focus on solving problems, including complaints, advocating on behalf of the customer
Manage and maintain customer records and associated data with absolute care and attention
Act as a team player, work in partnership across the group to ensure collaborative working and consistency of service.

The full Role Profile and application guidance can be found here: Role Profile Housing Officer Part-Time

In return, Clyde Valley Group offer a great remuneration and benefits package, including generous holidays and flexible working arrangements, an on-site gym and training and development opportunities.

Guaranteed Interview:

As a Disability Confident Employer, we’ll interview all disabled candidates who meet the minimum essential requirements for the post. If you tell us that you’re disabled, we’ll ensure that we make reasonable adjustments during each stage of the recruitment and selection process and if you join us, to where and how you work.

Closing Date for Applications: Please submit your CV and personal statement to us via our careers website by 9am on Tuesday 22^nd July 20205.

Interviews are expected to take place on Wednesday 30^th July 2025.