Maintenance Assistant

  • Position: Maintenance Assistant
  • Location: Glasgow
  • Salary: £25,951 - £27,805
  • Hours: 35 per week
  • Grade: Grade 5
  • Contract: Permanent
  • Closing Date: 19 April 2021

It is an exciting time to work with Queens Cross and we are looking for dynamic and motivated individuals to join us.

As an innovative and award winning Housing Association we have undertaken a planned programme of change to ensure we continue to deliver excellent services to all of our customers, now and in years to come.  This has led to a number of opportunities to work with us to help us achieve our vision of Excellent Housing in Vibrant Communities.

We are a community-based housing association located in the north west of Glasgow. We manage nearly 4,350 homes and provide tenancy support and community development activities to enhance the local area.

Our employees are expected to take ownership of their workload and adopt a solution-focussed approach that makes a difference to our tenants, other customers, and stakeholders. We are looking for candidates with a positive attitude and the ability to build strong working relationships with their colleagues.

As part of our business planning, we are adding a new Maintenance Assistant post to the existing Business Services team dealing with commercial letting, residential letting and factoring.

We are looking for an enthusiastic, versatile and customer focussed individual to complement our committed team.

This post will be Ideally suited to someone with a strong customer service background and a working knowledge of property repairs and maintenance. The post-holder will work closely with our existing team to allow us to respond to a demanding and growing reactive, cyclical and major work programme.

Experience in customer service is essential and an understanding of factoring or commercial letting and reviewing and understanding Title Deeds is desirable.

The successful applicant will be capable of managing their own workload and dealing with competing priorities and be able to communicate effectively with owners and cross organisationally with colleagues within Queens Cross Housing Association, particularly in the Property and Investment Team on projects. The applicant will also represent the organisation regularly to individuals and groups of homeowners to ensure good customer service.
You will be required to meet the competency levels expected of all Queens Cross staff which have a particularly emphasis on attitude, behaviours’ and a customer first approach.

We will provide you the following benefits:
*25 days annual leave plus 15 public holidays
*Flexible pension options (CARE 1/120th Defined Benefit or 4% Defined Contribution)
*Regular learning and development opportunities
*Recognition framework to celebrate our employees’ significant contributions
*Regular health and wellbeing support (including free health checks, employee assistance programme and employee contribution health plan).

Closing Date
The closing date for applications is 19 April 2021. Interviews will be held on 4 May 2021.
Late applications will not be accepted.  Only fully completed applications will be considered and any additional documents will be removed prior to shortlisting.

If you are looking to maximise your potential and enjoy working in a dynamic and fast-changing environment, visit our website for an application pack.  CVs will not be accepted.

We are a values led organisation and you will share our commitment to respect, integrity and aspiration.  
The post holder will be expected to meet the competency levels expected of all Queens Cross staff particularly with emphasis on attitude, behaviours’ and a customer first approach.

We are an equal opportunities employer and positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, sexual orientation, age, or religion or belief.  While we have no policy of treating more favourably candidates sharing any particular protected characteristic, we are particularly interested to hear from suitably qualified applicants with a black or minority ethnic background as this group is under-represented in our staff team.

The Association operates a Job Interview Guarantee Scheme, which means that if you have a disability, and meet the minimum criteria outlined within the Job Description, you will be guaranteed an interview.

To support our LGBTI colleagues and to create an inclusive environment we have signed up to be a Stonewall Diversity Champion. Working with Stonewall Scotland, we ensure that all our policies, procedures and staff benefits align with best practice for sexual orientation, gender identity, equality, diversity and inclusion.

Recognised Scottish Charity Number SC036434