Housing Assistant

Due to colleague promotion, we have an exciting permanent vacancy as housing assistant become available.

Why Join Ardenglen Housing Association?

Let’s start with the important stuff.

Salary Range: £34,745 – £37,984 (EVH Grade 6)
8 Weeks Annual Leave Including Public Holidays
Hybrid and Flexible Working Environment
Learning and Development Culture
Family Friendly Policies
Teambuilding Sessions
Lunch and Learns
Health and Wellbeing Initiatives
Counselling Service
Professional Membership Fees
HSF health plan and perk box

Who Are Ardenglen?

Established in 1990, Ardenglen was initially set up to provide community-led action to reverse poor housing conditions and neighbourhood decline in East Castlemilk, situated in the south of Glasgow. Today, we are a leading not-for-profit landlord providing high quality homes and services in the area, where we own and manage approximately 1000 properties.

Our long-term vision is to transform communities by providing aspirational homes and services, to enhance the quality of life of our customers. In order to achieve this, we are currently focusing on consolidating and improving our services, improving opportunities for local people and seeking modest growth where available.

In 2020, we were proudly crowned Housing Association of the year at the Scottish Home Awards and with our Investors in People accreditation, we believe that now is an exciting time to be joining the organisation.

Culture and Values at Ardenglen

At Ardenglen, our people are at the forefront of what we do. We encourage a close-knit working culture where our employee’s feel a sense of belonging. As a charitable organisation, our people are passionate about what we do and so it is important to us that we continue building that culture as we recruit. Such ethos is underpinned by our core values:

Customer and Community Focused: customer and community is the focus of all that we do
Accountable: we take ownership and deliver on our promises
Making a Difference: we deliver more than just housing by supporting our customers to access the services that they need
Innovative: we challenge the status quo and provide an environment which enables creativity
Equal Access to Services and Opportunities For All: we understand barriers to equality and work tirelessly to remove them
Treating Our Customers with Respect: we treat our customers with dignity, empathy and respect based on their individual needs

Get a better feel for our culture by watching the video published on our website here -
https://ardenglen.co.uk/our-recruitment/

Your Role

It is our objective to deliver first-class customer services to our tenants whilst providing high quality homes, communities and sustainable tenancies. The Housing Assistant role plays a pivotal role in helping us achieve our vision.

In this role you’ll need to demonstrate confidence in communicating with our customers. You will require an understanding of the role of the housing management team.

You’ll work in collaboration with the Customer Services & Asset Management team to deliver positive outcomes for our customers and the community.

Your responsibilities will include:

Housing Management: delivering a range of housing services with a particular focus on arrears management, allocations and estate management.
Customer Service: provide an excellent level of service to all customers & the ability to work well within a small team.
IT Skills: Possess a good understanding of IT including Microsoft packages as well as any experience of working with housing management software.

The full job description and person specification for the post can be found within our recruitment pack here.

How to Fit at Ardenglen

We’re building a culture of openness and accountability at Ardenglen, but one where every employee’s voice is heard. We’re therefore looking for someone who is positive and displays integrity, is creative and challenges the status quo, and is adaptable whilst working closely with diverse teams. If that sounds like you, then we’d love to hear from you regarding the experience or awareness you have within the following areas:

Continuous improvement of best value and quality service provision
Ability to manage and co-ordinate a complex workload to ensure key outputs are delivered
Commitment to the core values of Ardenglen Housing Association

What’s Next?

To apply for this post, please submit your CV and a covering letter supporting your application to Recruitment@ardenglen.org.uk.

Closing Date: 12 noon on Tuesday 27^th May 2025.

Interviews for the post will be held on Monday 2^nd June 2025.

All applications are very much welcome to us at Ardenglen. We are an inclusive employer and offer equal opportunities regardless of an individual’s age, disability, gender identity, marriage or civil partnership status, pregnancy or maternity, race, religion or belief, sex, and sexual orientation. Candidates who declare that they have a disability and who meet the essential criteria for the job will be offered an interview. If you have any queries about this role, or if you need any adjustments to support with your application, just let us know by emailing us in advance.