Customer Advisor

The Company

Based in the north of Glasgow, Maryhill Housing has been established for over 40 years. We own over 3000 rented properties and provide a factoring service to over 700 units. We offer a rewarding work environment and as a valued employee you will have the opportunity to make a real difference to both our local community and to people’s lives.

The Role

Reporting to the Customer Experience Manager, you will be the first point of contact with all customers, whether this is by calls, emails, text or face-to-face and be responsible for receiving, diagnosing and implementing solutions for all queries.

Customer Advisors will also have a role in supporting colleagues in the wider team by only escalating issues where on-going case management or greater customer proximity is required. High standards of customer satisfaction are key as we are looking for someone who wants to get stuck in and make a difference in people’s lives.

On Offer

This role has a salary banding of £30,250 - £33,617, EVH Grade 5. In addition, you will receive an excellent benefits package, which includes 25 days annual leave (pro rata), 15 days public holiday (pro rata) and access to a contributory pension scheme. Working hours are 35 hours per week.

How to Apply

For further information and to apply, please visit our website.

Closing Date: 9am on Thursday 26^th June 2025.

We reserve the right to close this job at any time therefore early application is recommended to ensure you do not miss this fantastic opportunity.

Maryhill Housing is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, sexual orientation, age, or religion or belief. We are particularly interested to hear from applicants with a black or minority ethnic background as this group is under-represented in our staff team.