Services Officer: Tenancy / Sustainment Welfare Rights Officer

  • Position: Services Officer: Tenancy / Sustainment Welfare Rights Officer
  • Location: Glasgow
  • Salary: £29,946 - £32,737
  • Hours: 35 hours per week
  • Grade: EVH Grade 6
  • Contract: Temporary for 6 months
  • Closing Date: 21 August 2022, 17:00

Glasgow West Housing Association Ltd is a voluntary, not for profit organisation and a registered charity.  With history dating back to 1978, we have a vision of shaping thriving communities.  With 1500 rented properties: Homes are our purpose, service and sustainability our priority.

We are looking for a highly motivated individual to support our Tenancy Team, providing enhanced customer service through the provision of quality advice, information and support to residents and the community.

The successful candidate will be performance driven, and will demonstrate role flexibility, proficient IT skills, excellent communication, multi-tasking and interpersonal skills.

CORE RESPONSIBILITIES

Commitment to enhanced customer service through the provision of quality advice, information and support to residents and the community. Maintaining comprehensive and accurate records, reporting and administrative systems.  Engaging in effective, appropriate and professional conduct.  Delivering high standards of performance.  Reporting to the Tenancy Services Team Leader and Tenancy Services Manager, and overall responsibility to the Services Director.  Accountability through the Chief Executive to the Management Committee.

KEY TASKS:

1.  Front-line customer service role, and first point of contact for enquiries relating to welfare benefits. Providing a courteous and efficient service to residents and the community.
2.  Assisting in provision of effective welfare rights advice and interventions on behalf of GWHA customers, and contributing to the sustainment of GWHA tenancies.
3.  Assisting in provision of effective welfare rights advice for new tenancies at point of offer. Including advice regarding Housing Benefit/Universal Credit and knowledge of schemes available such as Scottish Welfare Fund.
4.  Assisting in the completion of benefits claims, and case management through to conclusion.
5.  Confident and assertive liaison with external agencies in relation to benefit claims and appeals.
6.  Ethical, effective and pro-active representation of clients with high degree of confidentiality.
7.  Representing GWHA at residential surgeries.
8.  Comprehensive understanding of the welfare benefits system, with specific reference to Universal Credit and Housing Benefit.
9.  Providing support, training and information to internal colleagues on matters relating to welfare benefits.
10. Supporting the tenancy services team in the administration of policies and procedures, and in the delivery of team plans, objectives and performance indicators.
11. Maintaining and updating records/systems and preparation and submission of statistical information to the Tenancy Services Manager for reporting purposes.
12. Assisting with the production and delivery of publications such as newsletters, invitations and display/information boards for conferences and other events.

For further details about Glasgow West Housing Association and an application pack please visit our website.

Closing Date: Sunday, 21 August 2022.

Interview Date: Monday, 5 September 2022.

Previous applicants need not apply.

This post is subject to satisfactory Disclosure Check.

Promoting Equality.

Registered as a Scottish Charity NO. SCO01667.