Team Leader (Housing Operations Support Team)

  • Position: Team Leader (Housing Operations Support Team)
  • Location: Grangemouth
  • Salary: £39,072 - £42,903
  • Hours: 35 hours per week
  • Grade: EVH Grade 7
  • Contract: Permanent
  • Closing Date: 7 June 2024, 16:00

We are seeking to recruit a Team Leader to lead our Housing Operations Support Team (HOST) which forms a key part of our Housing Management Department.

This is an excellent opportunity to play a key role within the Association contributing to the development and delivery of our customer focused housing management and factoring services to over 1400 tenants and factoring owners in the Forth Valley area.

The post holder will be responsible for the supervision of a busy multi-functional team delivering allocations, lettings, repairs and frontline advice and reception services. Applicants will have to demonstrate experience and knowledge of these service areas and have proven organisational skills. A strong commitment to first class customer service and tenant involvement is essential.

Excellent leadership skills, customer services skills, strong IT skills, the ability to identify priorities and meet tight deadlines are essential attributes for applicants for this post. The ability to work flexibly and work effectively as part of a team are also required.

The post is 35 hours per week and mainly office based but there is the potential for some hybrid working. We are currently reviewing our policy on flexible working through a process of staff engagement with specialist support and can provide an update on that at the interview stage.

We would be pleased to have an informal chat about any aspects of the post or conditions before you apply. Email us at enquiries@paragonha.org.uk if you would like us to contact you.

The full job description and person specification are available as part of our application pack which can be obtained as follows -

  • By Post: Paragon Housing Association Limited, Invergrange House, Station Road, Grangemouth, FK3 8DG
  • Telephone: 01324 664966
  • Email: enquiries@paragonha.org.uk
  • Website: download an application pack from our website
  • CVs / late applications will not be accepted

Closing Date: 4pm on Friday 7th June 2024.

Interviews are scheduled week 24th June / 1st July 2024.

We are committed to being an Equal Opportunities Employer. We welcome applications from all sectors of the community.

Scottish Charity Number SC 036262.