Senior IT Support Officer

  • Position: Senior IT Support Officer
  • Location: Glasgow
  • Salary: £40,234 - £43,530
  • Hours: 35 hours per week
  • Grade: EVH Grade 8
  • Contract: Permanent
  • Closing Date: 31 January 2022

Glasgow based (mix of home and office working)

About Us

West of Scotland Housing Association (WSHA) strives to be more than just a landlord. We put customers at the heart of everything we do by listening to their views and caring about what matters to them.

What we can offer

Our staff are at the heart of our business, and we support them to be their best which is demonstrated with 95% of staff saying WSHA is a good place to work. We provide a friendly, inclusive environment and with the flexibility of a hybrid model of working (mix of home and office). Staff also benefit with a generous holiday allowance of 40 days and the option to work flexibly. We know that to deliver outstanding customer service, we must ensure our staff are happy, healthy, and motivated and we put a strong focus on staff wellbeing which is reflected with our gold accreditation for Healthy Working Lives. All staff also have free access to a comprehensive Employee Support Service and training opportunities.

About the Role

You will play a key role in the supervision and mentoring of the IT Team which consists of an IT Support Officer and an Business Information Officer. You will assist and guide them to develop and deliver IT systems, and data management and reporting improvements across the whole of the organisation. Digitalisation is an integral part of the Association’s strategy so you will play an important part in delivering effective, efficient and value for money services for our tenants, customers and staff.

The successful candidate will:

* Have the ability to lead, develop and motivate a team to achieve high standards

* Be able to analyse and diagnose complex problems and implement effective IT solutions

* Have the ability to articulate your vision clearly when speaking and presenting to varied audiences and build positive relationships and rapport with both internal and external customers

* Have the experience of working with and supporting Microsoft 365 and Windows Server environments

More information about this role and the application process can be found in the application pack available for download on the WSHA website.

Inclusive Employer

We are an equal opportunities employer and positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, sexual orientation, age, or religion or belief. We are particularly interested to hear from applicants with a disability, or from a black or minority ethnic background.

Disabled applicants who meet the essential criteria will, where possible be granted an interview under the Disability Confident scheme

How to apply

For further details please download an application pack from our website, email or telephone 07957 323 758.

Completed applications must be returned by 9am on Monday 31st January 2022.

Provisional Interview date is Monday 14th February 2022.