Senior Housing Officer (Arrears Performance)

  • Position: Senior Housing Officer (Arrears Performance)
  • Location: Glasgow
  • Salary: £33,375 - £38,820 pro rata
  • Hours: 35 hours per week
  • Grade: EVH Grade 7
  • Contract: Temporary (9 months)
  • Closing Date: 3 December 2020

ng homes is a leading community based Housing Association that provides housing and support services to almost 7,000 tenants and owners within North Glasgow.  Our customers are at the heart of our business and we strive to deliver customer service excellence in all that we do.  

We are now looking to recruit a Senior Housing Officer (Arrears Performance) who will have responsibility for achieving performance targets, ensuring delivery of high quality customer service and taking a proactive approach in the overall management of arrears.  The Senior Housing Officer (Arrears Performance) will monitor arrears performance and assist the Housing Managers to lead, manage, advise and support Housing Officers and Assistants to deal with Arrears and Welfare Reform.

Candidates will have previous arrears management experience within a Housing Operations environment and be committed to providing a high quality customer service. Excellent communication and organisational skills are essential along with a high level of knowledge of Housing Benefit/Universal Credit/arrears processes.  Possession of a relevant Housing Qualification would be advantageous. Excellent benefits including pension and company health plan

If you wish to apply for this post please download an application pack from or alternatively contact Marion Gallacher on 0141 336 1310 for a pack.

Completed application forms can be returned by email to with the subject heading: Senior Housing Officer (Arrears Performance).

If you are returning your application by post please send to: Marion Gallacher, Corporate Services Assistant, ng homes, Ned Donaldson House, 50 Reidhouse Street, Springburn, Glasgow G21 4LS.

The closing date for receipt of completed applications is Thursday 3 December 2020.  

Interviews will be held week commencing 14 December 2020.

Applications received after this date will not be considered.

Please note that we do not accept CV.