Receptionist

  • Position: Receptionist
  • Location: Glasgow
  • Salary: £24,764 - £28,004 per annum, pro rata
  • Hours: 21 hours per week
  • Grade: EVH Grade 4
  • Contract: Permanent
  • Closing Date: 19 June 2024, 12:00

Hours: Part Time (21 hours per week), 9am - 5pm, Monday to Wednesday.

We are a dynamic, busy, community focused Housing Association based in the Calton area of Glasgow and have an exciting opportunity for an experienced Receptionist with great customer service and excellent telephone manner, to join our staff team, on a part-time basis.

As Receptionist, you will be the first point of contact for our customers, visitors and staff at our office in the Calton area of Glasgow. Together with our other part-time Receptionist (who works Thursdays and Fridays), you will play a vital role in creating a positive first impression and ensuring the smooth day-to-day operations of the front office.

At Thenue, we aim to be the best we can be, and our people are central to this.  With the same passion, respect and drive for excellence we give to our customer service, we aim to support our staff by offering frequent opportunities for training, personal and professional development together with a great support package including family friendly policies, excellent terms and conditions, generous leave and great employee benefits.

If this sounds like the place for you and you have the skills needed for our part-time Receptionist post, we would like to hear from you.

Receptionist Post Main Responsibilities

Below is a flavour of what’s involved.  For more detail, please see the full Receptionist job description and person specification.

  • Greeting visitors warmly and professionally, directing them to the appropriate person or department
  • Answering, screening, and transferring incoming phone calls efficiently and politely
  • Taking and processing rent payments from tenants and owners
  • Managing the reception area and interview rooms, ensuring they are tidy, and organised, identifying any repairs as required
  • Scheduling appointments, booking meeting rooms and maintaining staff calendars using designated software, as required
  • Receiving, sorting, and distributing mail, packages, and deliveries
  • Assisting with administrative tasks such as data entry, photocopying, scanning
  • Assisting with office management tasks such as ordering stationery and office supplies, booking office repairs as required
  • Managing visitor access by issuing badges and assisting with the management of office fire safety and security protocols
  • Organising and managing set up of catering for meetings, as required

The ideal candidate will have the following skills:

  • Ideally have a minimum of one year of receptionist experience in a busy office or corporate environment
  • Possess excellent communication, interpersonal, and organisational skills
  • Be proficient in Microsoft Office Suite (Word, Excel, Outlook)
  • Have the ability to prioritise tasks and work independently while remaining flexible and adaptable
  • Be able to work as part of the team and create rapport with customers, visitors and staff
  • Possess strong attention to detail and accuracy
  • Be welcoming, energetic, confident, innovative and passionate about delivering outstanding customer service
  • Be willing to attend training as required
  • Be willing to work extra hours, when needed, to cover for the other Receptionist’s annual leave or training
  • Share our Thenue values: Passion, Excellence, Respect, Connection

How to apply 

To apply, please download the information pack and application form on our website and return completed applications to recruitment@thenuehousing.co.uk by the closing date below.

Closing Date: 12 noon on Wednesday 19 June 2024.

Interviews will be held on Wednesday 3 July 2024, in Thenue’s office at 423 London Road.  We will contact those being invited for interview by 27 June 2024 by email.