Maintenance Assistant

Are you enthusiastic, self-motivated and committed to excellent customer service? If yes, Tollcross Housing Association might be the right fit for you.

We are looking for a Maintenance Assistant to join our dedicated repairs, maintenance and investment team, who can provide a robust and customer-focused support and administrative service to our customers.

Key duties:

Provide a customer focussed support and administrative service to meet the Association’s investment and cyclical maintenance programmes
Provide customer support on repairs, maintenance and investment matters (e.g. dealing with repair requests, queries, etc.) and
Provide a repairs, maintenance and investment administrative service to ensure an efficient and legally complainant service.

Essential criteria:

Experience of working within an investment service or repairs & maintenance service.
Strong communication skills, with the ability to adapt to the needs of the needs of the customer.
Systematic approach to work, with a focus on accuracy, consistency and thoroughness.

We provide:

an excellent place to work, with a commitment to teamwork and employee contribution.
a positive work-life balance, with a generous leave package.
a place to develop and advance within your career, with further education sponsorship options.
an ability to plan for your future with generous pension options, suitable for all circumstances.

All our employees are:

excellent communicators with a drive to achieve positive outcomes for our customers.
adaptable and calm under pressure with the ability to meet competing priorities.
committed to continual improvement of our services.

How to apply:

Return a completed application to us by 26 January 2025. Late applications or CVs will not be considered.

Interviews will be held on 7 February 2025.

We recognise the benefits of having a diverse community of employees and are committed to being an inclusive organisation where everyone is treated with respect, dignity and where there is equal opportunity for all.

We encourage applications from disabled people and will offer an interview to those who meet the minimum criteria as identified in the job description & person specification. While we have no policy of treating other protected characteristics more favourably, we would welcome applications from under-represented groups within our employee team.

Registered Scottish Charity No.SC040876 | Registered with the Scottish Housing Regulator No.197 | Registered Property Factor No.PF000261 | Registered Society under Co-operative and Community Benefit Societies Act 2014 No.1798RS

Local people, local control.