Housing Officer - Rothesay

  • Position: Housing Officer - Rothesay
  • Location: Rothesay, Isle of Bute
  • Salary: £29,492 per annum
  • Contract: Permanent
  • Closing Date: 27 May 2024, 12:00

Are you the person we’re looking for?

If so, we have a fantastic opportunity available for the right people to join our team in Rothesay.  If you have the skills, knowledge and experience to be successful in this key, front line role, working directly with our customers then we want to hear from you.

Fyne Homes Ltd is a charitable, community based Registered Social Landlord owning and managing  over 1600 homes in Bute, Cowal, Mid-Argyll and Kintyre.  Fyne Homes is also a registered Property Factor providing factoring services to around 400 homes and has active development and capital investment programmes.

Reporting to the Housing Team Leader, the post holder will be responsible for providing an effective housing management service on the Isle of Bute, including responsibility for tenancy sustainment, proactive arrears and estate management and the efficient management of void properties.

The successful candidate will investigate and resolve reports or breaches of tenancy conditions including complaints of anti-social behaviour; assist in implementing the Tenant Participation strategy in area of operation; have shared responsibility for general day to day running of Fyne Homes office in Rothesay, and build effective partnerships with tenant and other customers, partners and suppliers to foster good working relationships and a customer centric approach to service delivery.

It is desirable that applicants either hold or are studying towards a relevant professional qualification. Applicants should have a good knowledge of the social housing sector including housing practice & procedures, Scottish Housing Law and be conversant with the SSHC and SHR Framework.

To be considered you must have front line customer service experience, good communication skills, and an ability to proactively manage priorities and workload with minimum supervision.

Generous benefits including 40 days leave, pension scheme, occupational sick pay and opportunities to work flexibly for a 35 hour working week await the right people.

For more information and details on how to apply please visit our website or call us on 0345 607 7117 for an application pack.

Closing Date: 12 noon on Monday 27th May 2024.

Interview Date: Tuesday 4th June 2024.

Fyne Homes believes in promoting equality and diversity and is a member of the Living Wage Foundation and committed to Fair Work First.

Registered Scottish Charity number SC0009152.