Director of Customer Services

  • Position: Director of Customer Services
  • Location: Glasgow / Hybrid Working
  • Salary: £55,171 - £57,943
  • Hours: 35 hours per week
  • Grade: EVH Grade 9
  • Contract: Permanent
  • Closing Date: 31 January 2022

Ardenglen Housing Association is a highly successful, award-winning organisation.  A community-based housing association established in 1990 operating from a modern office in Castlemilk who own and manage over 980 homes with 22 staff at its core.  Priding themselves on being recognised as a community anchor they are committed to the ongoing physical, social and economic regeneration of the area, with customer services, innovation and kindness at their core.

Ardenglen has recently gone through a restructure and is looking to appoint a new Director of Customer Services. They are searching for an experienced and skilled leader to join the Senior Leadership Team, who can work to ensure high quality and high performing customer services throughout Ardenglen. They will help develop and deliver business strategies to reach performance targets that puts customers and tenants at the forefront of the organisation as well as having strategic responsibility for the social regeneration function. The Director will also lead on continuous review of services and oversee their delivery to stakeholders and partners. A key focus will revolve around ensuring strong customer engagement within the community and to promote and uphold Ardenglen’s professional reputation. The Director should be proactive and energetic in their approach to working in teams and with key partners.

As a candidate you should have minimum 5 years of housing management experience; membership of the Chartered Institute of Housing is desirable but not essential. You also will have a background in implementing strategy and delivering results with a particular experience of supporting and motivating staff through times of change. Alongside this, the candidate may have 3 years of managerial or supervisory experience as the role involves managing a small team. You must be an excellent communicator; you should be approachable to your team and tenants and be able to effectively communicate on paper through writing and presenting reports on a regular basis. Above all, you will be committed, people driven person, energetic for change and supportive of those around you as well as the wider social regeneration of the Castlemilk area.

If you feel like you could be supporting and leading the innovation and customer care of a highly successful housing association and would like more information on the organisation, role and how to apply please visit www.aspenpeople.co.uk/AHA.  For a confidential discussion about the opportunity, please contact Nigel Fortnum or Mike Orr at our recruitment partners, Aspen People on 0141 212 7555.

Closing date for applications is Monday 31st January 2022.