Customer Services Officer (Maternity Cover)

  • Position: Customer Services Officer (Maternity Cover)
  • Location: Glasgow
  • Salary: £20,311.20 per annum, pro rata (42 hours)
  • Contract: Fixed-term for 7 months
  • Closing Date: 1 March 2021

ng2 Ltd is a wholly-owned subsidiary of ng homes, which is one of Scotland’s leading housing associations with a reputation for delivering excellent pro-active services.   Since 2010 ng2 Ltd has developed an excellent track record for delivering a range of high quality services for the housing association and delivering real and sustainable employment opportunities for local people.

We are now looking to recruit an enthusiastic Customer Services Officer on a 7 month contract to provide a courteous, sensitive and responsive service and deal with enquiries by telephone in line with our Customer Care Policy and target response times.

The successful candidate will have experience of working in a busy customer focused environment with effective communication and listening skills to in turn deal with enquiries in a professional manner providing an excellent level of customer service.

The successful candidate will be appointed on ng2 Ltd terms and conditions of employment.  ng2 Ltd does not have a sick-pay scheme however a pension scheme is offered in line with auto-enrolment and annual leave is a minimum of 28 days per annum inclusive of public holidays.  

If you wish to apply for this post please download an application pack from the ng2 Ltd website www.ng2works.com alternatively contact Marion Gallacher on 0141 336 1310 for an application pack.  

Completed application forms should be returned by email to hr@nghomes.net with the subject heading: Customer Services Officer (Maternity Cover).

If you are returning your application by post please send to; Marion Gallacher, Corporate Services, Ned Donaldson House, 50 Reidhouse Street, Glasgow, G21 4LS.

The closing date for receipt of completed applications is 12 noon on Monday 1 March 2021.  Applications received after this date/time will not be considered.  Please note that we do not accept CV. 

Any interviews that take place will adhere to current Government guidelines.  We may also explore the use of technology to carry out remote interviews, where possible.