Customer Adviser (part-time)

  • Position: Customer Adviser (part-time)
  • Location: Glasgow
  • Salary: £25,044 - £27,832 (pro-rata)
  • Grade: 5
  • Contract: Permanent
  • Closing Date: 24 June 2021

The Company

Based in the north of Glasgow, Maryhill Housing has been established for over 40 years.   We own over 3000 rented properties and provide a factoring service to over 2000 units. We offer a rewarding work environment and as a valued employee you will have the opportunity to make a real difference to both our local community and to people’s lives.

The Role

We are currently looking permanent part-time Customer Adviser to join our fast paced and exciting Customer Contact team.   With customer focus at the heart of everything that you do, you will have experience of working in a demanding and pressured environment, preferably in a social housing role, responding to a range of telephone and face to face enquiries, with the aim of resolving these at first point of contact.

This role requires experience of working in a performance driven environment and demands a drive to continuously improve customer services.  You should be self-motivated with excellent communication skills and be able to plan and manage your own workload effectively. Excellent IT skills, in particular, the use of MS Office packages are really important.  Experience of using housing management software would be advantageous.

On Offer

These roles have a salary banding of £25,044 - £27,832 (EVH grade 5) (pro-rata). In addition, you will receive an excellent benefits package, which includes 25 days annual leave (pro rata), 15 days public holiday (pro rata) and access to a contributory pension scheme.

The closing date for applications will be Thursday 24 June 2021 at 9am.  

An information pack and application form can be downloaded from our Jobs page at www.maryhill.org.uk/about-us/jobs/ or by emailing recruitment@maryhill.org.uk

Maryhill Housing is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, sexual orientation, age, or religion or belief.  We are particularly interested to hear from applicants with a black or minority ethnic background as this group is under-represented in our staff team.