- Position: Client Services Manager
- Location: Remote with travel to client sites
- Salary: £40,000 - £45,000 per annum based on experience
- Contract: Permanent
Client Services Manager
About Us
Designer Software Ltd specialise in developing an industry leading web-based Housing and Finance platform, HomeMaster, that uses state-of-the-art development technologies to remain future-proof and continue to meet the ever-evolving needs of the Housing Sector.
About the Role
The Client Services Manager will have shared responsibility for client satisfaction and act as the main point of liaison between clients and Designer Software Ltd. This is a customer-facing role and the successful candidate must have strong interpersonal skills, pay attention to detail, be highly organised and be self-motivated.
As a focal point for clients, the Client Services Manager will: communicate new release functionality and modules; organise the scoping and delivery of additional services and projects; create and maintain marketing material. This role will require a close working relationship with Support Services, Technical Services and Development Team. The Client Services Manager will report to the Head of Client Services.
This is a remote role and will require travel from time to time to client sites, and also to our Head Office in Milton Keynes on a monthly basis. Working hours are Monday to Wednesday 09:00 – 17:30, Thursday 08:30 – 17:30, Friday 09:00 – 17:00.
Skills and Requirements
Required Key Skills
- Experience of Housing Management, Asset Management or Finance
- Project coordination or management experience
- Strong interpersonal skills
- Effective written communication
- Eye for detail
- Highly organised
Desirable Skills
- IT background or experience
- Account management experience
- Experience of using HomeMaster
- Full UK Driving Licence
Key Competencies
- Be able to adjust quickly to changing circumstances, communicating effectively, contributing constructively and remain focused under pressure.
- Managing multiple items for multiple stakeholders simultaneously.
- Sound communication/interpersonal skills, with an ability to provide clear and timely situational updates to internal and external stakeholders.
- Good personal skills: someone that is responsible, reliable, motivated, and committed to the role.
- You will act with integrity, and as a credible ambassador for Designer Software Ltd.
Package Details
- £40,000 - £45,000 per annum based on experience
- Annual bonus based on performance
- Permanent role
- 25 days annual leave
If you wish to apply, please send through a CV to careers@designersoftware.co.uk.
There is no closing date for applications.
Designer Software Ltd is proud to be an Equal Employment Opportunity employer.