Business Services Assistant

  • Position: Business Services Assistant
  • Location: Edinburgh
  • Salary: £17,004 - £18,168 pro rata per annum (£21,255 - £22,727 FTE)
  • Contract: Permanent
  • Closing Date: 11 December 2023, 23:59

Hours: Part time, 28 hours per week, Tuesday - Friday.

New Business Services Assistant Opportunity in Edinburgh!

We currently have an opportunity for a Business Services Assistant to join our Customer Experience team based in our Edinburgh Office. The post holder will be the first point of contact for Bield’s customers and ensure the prompt and efficient management of internal and external communications.

We value kindness above all, and at Bield, you will join a workforce of around 1000 employees, casual workers and volunteers who are passionate about improving the quality of life of older people in Scotland.  Our people experience a friendly and inclusive working environment, where everyone’s contributions are valued and colleagues support each other.

This is a fast paced role where you will be responsible for a number of different tasks from responding and directing calls and emails to providing administrative support as required for Customer Experience in order to maintain appropriate records in line with organisational procedures and practice. You will also be responsible for processing all incoming and outgoing mails and issuing and monitoring door access fobs for access to office buildings.

We are also happy to accept applicants wishing to undertake a Modern Apprenticeship in Business Administration, as the role comes with full funding.

Hours of employment are 28 hours per week, organised as follows:
Tuesday to Friday from 9am to 5pm with 1 hour unpaid lunch break.

We Offer:

  • A competitive salary, which is reviewed annually
  • Opportunity to work flexibly
  • Excellent holidays of up to 34 days each year (pro rata for part-time employees)
  • Option to buy or sell holidays each year
  • On the job and work related training as well as opportunities to receive support and funding for vocational qualifications
  • Occupational Sick Pay
  • Long Service Awards
  • Family Friendly Policies
  • Cycle to Work Scheme
  • Career breaks
  • Employee Assistance Programme

Role Requirements:

The ideal candidate will have strong written and verbal communication skills as you will be required to communicate with a wide range of people across the organisation, word processing skills, an excellent telephone manner and the ability to accurately collate and record information. Candidates should also have a strong belief in providing a high quality service as well the ability to work as part of a team.  The successful candidate will be familiar with MS Office applications and the communication technologies used in a virtual work environment (Teams, Zoom etc). You will also have good administrative skills and attention to detail.

For further information and to apply please visit our website.

If you require this information in an alternative format, please call the HR team on 0131 273 4020 or email us on

Please note: CVs will not be accepted.

Closing Date: Monday 11th December 2023.

Bield Housing & Care Scottish Charity SC006878 I Property Factor PF000146.